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Reviews
Tripadvisor Traveller RatingBased on 2076 Reviews
Traveller ReviewsRanked #72 of 466 hotels in Florence
Traveller Rating
Excellent
1340
Very Good
595
Average
93
Poor
26
Terrible
22
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
LJuis said...
Feb 2026 - Florence
Travelled on 02/2026
Our room was as shown in the picture.
Installation was impeccable. We felt comfortable.
Personnel is diligent. At reception we were pleased to have been attended many times by Antonio and Stefano. Both wore a smile. Dont doubt to ask them anything more than just to drop off and pick up your room key. Location of the hotel is remarkable....
Roy S said...
A Hotel with a welcome gift
Travelled on 02/2026
Arrived to find the Hotel doing justice to the pictures we had seen on line. Warm welcome from staff both rooms were beautiful with all you could wish for fridge telephone and safe plus TV we did only manage News in English.
Every where was spotless and that was repeated every day.
Staff in all areas were friendly and helpful and food first class....
498albinab said...
Everything was great!
Travelled on 02/2026
This hotel is the best place to stay in Florence!!!...
Lucy10722 said...
Charming, well-located, historic property with staff who offer superior hospitality
Travelled on 01/2026
This is a charming, well-located, historic property. The front desk staff members were very pleasant, helpful and always accommodating. The room was clean, comfortable and quiet. My advice? Reserve a room with a view of the Ponte Vecchio. What a thrill to open the shutters onto the Arno and that iconic sight. Take time to enjoy the breakfast. We started each day feeling very pampered--table linens, jacketed, f...
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Quest19982486022 said...
Security Warning: 4 Passports Stolen in Lobby Management Ghosting Us
Travelled on 12/2025
My family and I booked 5 rooms for a 3 nights stay at Hotel Berchielli Florence from 21st till 24 Dec'2025.
On 24 Dec around 12 noon after check out our luggage was in the Hotel lobby right opposite to the reception.
My grand daughter saw a person (male) walk by and take a backpack and walk away through main entrance. We alerted the 2 reception staff and the 2 staff of the concierge and they did not act. My son in...
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