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Reviews
Tripadvisor Traveller RatingBased on 2086 Reviews
Traveller ReviewsRanked #79 of 467 hotels in Florence
Traveller Rating
Excellent
1346
Very Good
596
Average
96
Poor
27
Terrible
22
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Alex J W said...
Fabulous hotel
Travelled on 05/2026
Love this hotel. So clean and fabulous breakfast ingredient polite staff. Dzmitry? Helped me out immediately with a request. Recommended and always enjoy staying here....
BJU said...
Superb friendly hotel
Travelled on 05/2026
My wife and I stayed 4 nights at the Hotel and I thoroughly recommend it. It is superbly positioned by the Arno close to Ponte Vecchio. All staff were extremely friendly and very helpful. Our room was spotless and well maintained - everything in good working order. The breakfast had a wide variety of quality options and was available from 7am to 11am. We were really made to feel welcome the staff couldnt do enough f...
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Sandy B said...
Perfect place, great location!!!
Travelled on 05/2026
Amazing staff, very accommodating. Even prepared a lunch for us to go for excursions....
O84TXchrisd said...
An excellent hotel
Travelled on 04/2026
Arriving in Florence by train from Venice, a very reasonably priced taxi took us to the hotel through back streets and alleys which seemed to have pedestrian priority with much horn blowing!
To be fair, walking to the hotel entrance from the road was not particularly inspiring but the hotel itself certainly had the wow factor. The reception staff were superb and their knowledge of the English language was amazing!
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jan m said...
No air conditioning
Travelled on 04/2026
First of all, the staff at the hotel were exceptional, from the front desk to the breakfast staff and especially Jonathan at the lobby bar. However, we will probably never stay here again. We paid almost $400 a night for our upgraded room. When we asked about turning on the air conditioning in our room, we were told that the hotel wouldnt turn the air on until Monday, April 20. So we had to open our windows and were...
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