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Reviews
Tripadvisor Traveller RatingBased on 240 Reviews
Traveller ReviewsRanked #209 of 460 hotels in Florence
Traveller Rating
Excellent
152
Very Good
43
Average
16
Poor
8
Terrible
21
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Stay579526 said...
DECEITFUL.....No respect for guest privacy or security.
Travelled on 09/2025
We booked by credit card travel for three nights. The receptionist, "Costanza" had an indifferent attitude. A lot to share, but I will stick to the worst. Our room reeked like cigarette smoke and we were denied a new room, told it was a non smoking hotel and she didn't smell any odor. The following morning we went into Florence. Put "Do not disturb" door hanger on and walked past Costanza, who said nothing to us ...
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Pamela S said...
Excellent hotel with lovely staff
Travelled on 05/2025
We spent a week here at this lovely hotel and from the minute we arrived we were greeted with friendly happy staff, nothing was to much trouble for anyone we dealt with over the week, breakfast was excellent every day and again the staff were superb and so were the pancakes location was also perfect out of the way of noise but close enough to walk to everything you needed. We didnt like the music in the corridors...
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martingJ9650LL said...
Perfect little Gem
Travelled on 04/2025
just perfect from start to finish , what a fab time we had nothing was to much trouble all staff very welcoming and the food was outstanding we stayed in the room with balcony very clean and comfortable . sitting on balcony was perfect in the day and evening . position was perfect also just a short walk to all the beauty has to offer . looking forward to staying again in near future . thank you so much for a fantasti...
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Sunny F said...
Fantastic and relaxing stay
Travelled on 03/2025
I had a fantastic stay at this hotel! The location is perfect, just outside the ZTL, making it easy to explore Florence without any hassle. The rooms are comfortable and well-equipped, with a lovely touch of complimentary coffee and tea refills. The reception staff were incredibly friendly and welcoming, always ready to help with a smile.
On top of that, I had a facial treatment during my stay, and it was absolutely...
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Vacationer600316 said...
Fabulously Friendly Service
Travelled on 01/2025
It would be difficult to overstate the friendly welcome we received at this delightful hotel on the Arno River. We would certainly stay here again. Our room - junior suite - was perfect for our requirements and the care we received from every member of staff was personal and professional. Really lovely stuff - thank you so much!...