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Reviews
Tripadvisor Traveller RatingBased on 2004 Reviews
Traveller ReviewsRanked #100 of 467 hotels in Florence
Traveller Rating
Excellent
1089
Very Good
650
Average
163
Poor
63
Terrible
39
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Williamsparty said...
It wasnt as good as other NH stays
Travelled on 03/2026
Overall it was an expensive stay that gave a disappointing experience.
Having stayed in NH hotels before, it was apparent that this one differed significantly. Small basic room, the floor wasnt clean, there was no complimentary water in the room, no welcome drink on arrival. The rooftop was closed completely so despite good weather you couldnt even get a drink to enjoy up there. It was quite a distance up the rive...
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coffeeandbeignets said...
Decent hotel option!
Travelled on 04/2026
Very comfortable hotel within walking distance to restaurants and reasonable walking distance to main attractions. Breakfast was included and had a lot of options. Beds were comfortable. This hotel was very clean with excellent housekeepers!...
ruben a said...
Fabulous hospitality
Travelled on 03/2026
Great service warmth location Super friendly staff...
alvarobeni2 said...
Great Hotel
Travelled on 01/2026
Fantastic stayspotless room, warm staff, great breakfast, and a perfect location. Comfortable, quiet, and truly relaxing. Id gladly return and highly recommend it....
Scenic02069028596 said...
Lovely hotel
Travelled on 01/2026
We stayed in a balcony room and it was very nice. I loved the smell of perfume on entering the hotel and room. The balcony offered lovely views. The bath took at least half an hour to fill which was a shame but breakfast was delicious....