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Reviews
Tripadvisor Traveller RatingBased on 1994 Reviews
Traveller ReviewsRanked #107 of 466 hotels in Florence
Traveller Rating
Excellent
1081
Very Good
648
Average
162
Poor
63
Terrible
40
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
alvarobeni2 said...
Great Hotel
Travelled on 01/2026
Fantastic stayspotless room, warm staff, great breakfast, and a perfect location. Comfortable, quiet, and truly relaxing. Id gladly return and highly recommend it....
Scenic02069028596 said...
Lovely hotel
Travelled on 01/2026
We stayed in a balcony room and it was very nice. I loved the smell of perfume on entering the hotel and room. The balcony offered lovely views. The bath took at least half an hour to fill which was a shame but breakfast was delicious....
lsjmx said...
Great experience at NH Firenze
Travelled on 06/2025
Hotel very well located and communicated. Restaurant and cafeteria services are very good ones, staff members are very kind.
Reception team are helpful and ready to answer any question or doubt....
medicman81 said...
Swimming pool was closed!
Travelled on 10/2025
Great location. Helpful staff. Great modern clean room. Breakfast was very average. Had a constant challenge to get milk and coffee replaced every day! The swimming pool was closed and this was not made obvious at time of booking and felt misled. No room iron?!...
Canada L said...
Terrible. Unclean. Poor service.
Travelled on 09/2025
Terrible! Should not be a 4 star hotel. Horrible smell in the lobby. Lacks cleanliness throughout the hallways and on elevators. Bathtub/shower did not drain. Cleaning staff did not change our towels between days despite them being on the floor (they just hung the dirty towels back up). Felt grossed out staying at that hotel. Should be a two star hotel. Location was fair....