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Reviews
Tripadvisor Traveller RatingBased on 961 Reviews
Traveller ReviewsRanked #120 of 456 hotels in Florence
Traveller Rating
Excellent
456
Very Good
334
Average
102
Poor
46
Terrible
24
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
L G said...
First time at this hotel but not the last
Travelled on 12/2024
We LOVED this hotel! A former palace, steeped in class and history. From check in to check out, the service was absolutely impeccable, exactly what you expect of a four star hotel. Great staff, great facilities, minutes away from Santa Maria Novella station, great restaurants and an easy walk to the Duomo. Breakfast was plentiful and the room was super comfortable. A fabulous experience and we can't wait to return. T...
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Kourosh A said...
Could be so much better
Travelled on 10/2024
First the positives; this hotel is in a great location, the staff are very friendly and helpful and the reception, breakfast area and the courtyard and public areas are very nice and charming. The breakfast is also fine, nothing extra-ordinary but adequate.
The negatives? We stayed in the so called Junior Suit, which though spacious, looked nothing like the photos on the website. The whole room needs a revamp, perh...
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155zoed said...
Highly recommend, great staff and facilities.
Travelled on 09/2024
I booked this hotel for my friends birthday city break.
It is minutes from the railway station and the city centres Duomo attractions.
All the staff were wonderfully friendly and the hotel had loads of beautiful features.
Our room was lovely with view out over the courtyard eating area.
Id requested twin beds and had inquired about the possibility of a complimentary birthday bottle of fizz which both were provided...
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Dorset_Solo_traveler said...
Charming old property
Travelled on 10/2024
I chose this hotel as it was central, convenient for the tram link to the airport and the price was affordable. I travel solo so had booked a single room. The room appeared fine at first, it is an old building so I was not expecting all modern conveniences but there could be some improvements, such as a larger table / desk in the bedroom as everything was very cluttered. There was a mini fridge and safe in wardrobe b...
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limron said...
Beautiful hotel. Great location
Travelled on 08/2024
We relocated to this hotel due to the heat experienced at a Airbnb rental which AC wasnt performing. They sent a maintenance guy who looked at it and stated the compressors for the AC were hidden in a compact area and there werent enough circulation. We decided to move and checked into Palazzo dal Borgo
This hotel is beautiful and elegant. We stayed in room #3 which was spacious for a family of 4. Unfortunately...
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