Pestana Casino Park Ocean & Spa

My sister and I have just returned from a 4 day break at this fabulous hotel. I have stayed several times and never been disappointed. It was my sisters first stay in Madeira and at this lovely hotel. She has vowed to return. It is a a beautiful hotel in a fabulous location, just 20 minutes into the centre of Funchal. The service we received could not be faulted, and the staff are always so polite and cannot do enough to ensure you have a comfortable, carefree stay. I am looking forward to my next visit in 2020. Thank you to all the staff at The Pestana Casino Park.

Location good. Beautiful views from the restaurant, pool and poolside bar. Pretty good views from our 1st floor room. Room was comfortable and clean with a balcony. Wife had a massage whilst I used the indoor pool, steam room and sauna. Very enjoyable. Had a drink in the bar each night after eating out. Friendly bar staff and good not too intrusive entertainment. We will return next year.

I'm not sure that I want to write such an excellent review, as I really want to keep the Pestana Casino Park a secret! My wife & I returned to this hotel to celebrate our 25th wedding anniversary after staying there for our honeymoon. As newlyweds we were probably the youngest guests there and so impressed at the hotel at the time. I travel and stay in hotels most weeks and understand what is good quality - at this hotel is it. It still retains the level of quality I'd expect from a five star establishment and I contradict what some of the dissenters say on here.. What most people do not realise is that this building was designed in the 1960s and built in the early seventies, designed by the celebrated architect Oscar Niemeyer - the building is a design gem and after more recent renovation still retains the elegant modernism features of the era. It has wide open spaces, where curved design meets function angles, superb views, large rooms and unique features that you will never see anywhere else in the world - quite unlike many of the large chain style hotels elsewhere on the island. We were met upon arrival and given a warm welcome by the GM; reception staff were polite, respectful and informative. We stayed in a side sea view suite - which I could tell had been the merger of two original rooms. The standard of furniture and fittings was excellent and some ingenious re-use of orignal solid marble surface in the en-suite. The room had everything you expect - good quality linen, robe, slippers, fridge, and plenty of toiletries; as well as a smart TV which you could pair to your devices. The Wifi speed was excellent! I have to compliment the housekeeping staff for a high standard of cleaning and for the evening chamber maid for further cleaning and bin emptying, turning down the bed and of course the Madeira chocolates! The public areas were superb - though Mr Carrico you do need to inspect the club chairs in the Aqua bar - one or two of them are slightly worn - not to the standard I know you keep. The bar staff were great guys - with a cocktail happy hour - their service was excellent. Breakfast was a massive selection - especially fruits and pastries and of a good standard - the chef frying eggs and omelettes was a busy chap! I do pick up on some people's point of a coffee machine - however they were excellent quality bean to cup machines - though, if you wanted a pot of tea or coffee direct from the kitchen the waiters were only too pleased to help. To the breakfast detractors from the UK - you are never going to get bacon nor sausage like you get in the UK - so please expect that! The pool area was clean and well looked after - a superb outside bar and cafe - again nothing too much trouble for the staff. The indoor spa is of a very high standard - I have been in many and this one is good, even if the water temperature was a little too low for me personally. I would also like to compliment the grounds staff and the ladies who look after the abundance of flowers throughout the property - they all work so hard and produce a lovely surrounding to frame your vista. This hotel in our opinion is one of the best on the island, it's location is unrivalled -even better that Reids Palace! The design and architecture is so unique - I just hope the Pestana family continue to invest to keep the standard high. Mr Carrico - you have an excellent team - we thoroughly enjoyed our stay and we were so pleased at the level of service you gave - we felt like special guests all week. High recommended in all respects.