Pestana Grand Premium Ocean Resort

We recently stayed at the Pestana Grand, Madeira during the beginning of the Covid-19 spread across the globe. We stayed 12 days, the first week in a studio apartment through RCI timeshare and the remaining days in a standard hotel room. We planned a few extra days outside of the timeshare to enjoy more time on the island but the virus kept us in the hotel instead. We were fortunate to have a comfortable, sea front room during the shut down time. The studio was spacious and well equipped with a kitchen. It was helpful to have the facilities to cook meals as the pandemic news came to Madeira. There is a grocery store very near to the hotel which was perfect for us. When we moved to a standard hotel room down the hall, the staff was very helpful and accommodating with the transition. The hotel room did not have a kitchen but it was equally roomy and comfortable as we were now required to stay in the hotel as Madeira began to shut down with the virus threat. The staff were excellent in handling the crisis and did their best to assist all guests in any way they could. Pestana Grand is well situated in Funchal. We were happy to have direct access to the ocean promenade, close proximity to the Forum Shops with a grocery store as well as the Lido area, and complimentary shuttle bus to downtown Funchal. We would stay here again.

We had a very comfortable and enjoyable stay at this hotel. All staff were friendly and extremely helpful. This is in a lovely quiet area of Funchal within easy walking distance of facilities and numerous restaurants and bars. The hotel runs free shuttle buses into Funchal and back which is an excellent and well organised service. The hygiene standards were excellent. If you do t like high rise hotels then this one is ideal for you as it is only eight floors. Unfortunately our stay was shortened due to the worsening Corona virus situation in the UK but we will definitely return when we are able.

this is a very good hotel .the staff are all very polite and helpful during a very tough time when we arrived we were told the indoor pool and spa were closed which was not the hotels fault but as we chose this hotel for the facilitys put on bit of a downer for our stay we stayed b&b the breakfasts were ok the food was always just warm we did not have dinner at the hotel as there are plenty of resturants near bye .the location of the hotel is great if like us you like to walk from the hotel you can walk into funchal takes about one hour .nice gardens out door pool will be great to use when the weather is warmer over all a very enjoyable break . we will return to this hotel in the future when things calm down