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    Pestana Promenade Premium Ocean & Spa Resort

    PPPPP Plus

    InFunchal, Portugal

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2444 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Sea views are guaranteed at the Pestana Promenade Premium Ocean & Spa Resort – you’ll clock them from the pools, the al fresco restaurants, and the room balconies.

    This modern hotel's set on a cliffside on the outskirts of Funchal, which means peaceful surroundings and easy-to-do daytrips. A 10-minute cab ride gets you to the culture-filled city centre, where you can ride a cable car up to the mountains or visit a traditional Madeiran wine cellar.

    Look out from the pool terrace, and you'll see the historic Cais do Carvão on the shoreline – this former coal wharf was once a stop-off for ships travelling to America. The rest of the viewfinder's filled with palm trees and the Atlantic Ocean.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 112
    • Lifts: 2
    • Building: 1
    • Floors: 8

    Things you'll love

    • Seafront location
    • Infinity pools
    • 2 restaurants

    Location

    • On a promenade stretching from the Lido to Praia Formosa
    • 15 minute walk to the resort centre
    • View Location

    FOOD & DRINK

    Bed and Breakfast

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast.  

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • 3 outdoor pools

      The infinity pools look out over the Atlantic Ocean and they're bordered by plenty of sunloungers on the sun terrace. There's a whirlpool bath out here, too with enough room for nine people.

    • Breezes buffet restaurant*

      You can expect to find international buffet spreads laid out here. And if you fancy dining with a view then grab a table overlooking the pool or sea.

    • Spa*

      The spa has 4 rooms for massages and beauty treatments as well as a sauna and Turkish bath.

    Rooms

    View all rooms
    Very poor evening buffet
    17 Mar , 2020 Geoff S, 186333
    During our stay here we have alternated between independent restaurants in the area and the hotel evening buffet which has been good in the past. Tonight although the salad bar had good variety and flavours, the selection of main courses was very poor including choices of a so-called chicken curry which was very salty. some rather tough roast beef and turkey stroganoff which had appeared two nights ago. These were accompanied by a weak selection of tasteless vegetables and to add insult to injury the plates provided for the meal were cold. The predicable dessert selection did not make up for our disappointment and at a full price of 26 euros it's beyond expensive for what is on offer. Even the discounted price we paid was excessive. This is supposed to be a four star hotel and over the years we have been coming the food quality has deteriorated and on the basis of what was served tonight I shall be giving the restaurant a miss on any future visits.
    Shame that a great Hotel has turned into a Good / OK Hotel
    17 Mar , 2020 Doug S, 656895
    Visited 5 years ago and it was a great hotel; Stayed at the Grand 6 months ago and that was great / superb. Very disappointed with the Promenade this time, the room at best was worth 300 euro's, we paid 800. Staff are great but the tired old room, tiny balcony and random room servicing let it down to the point where we wouldn't return, its a shame.
    Excellent hotel
    15 Mar , 2020 Winnie056
    Stayed at this hotel for the first time, rooms where very clean, hotel staff where friendly, breakfast was buffet style, but freshly cooked omelettes where also on offer, pool area was good with four outdoor pools and one indoor, it was about 2.5 k into Funchal which was not a problem as we like walking, taxis where always available.
    What a mistake
    13 Mar , 2020 ZZJonZZ, 274887
    We booked this hotel thinking we were booking a nearby hotel that had received a name change since we had stayed previously and really enjoyed our time there. The Pestana Promenade (a different animal altogether) needs a refurb and we were disappointed with the Pestana experience. On a positive note, the dining room staff are brilliant both in efficiency and as ambassadors for the hotel, and that is the only good thing I can say about this hotel. The chambermaids are friendly but the service they provide is poor. Toiletries were not always replenished, we bought some at the supermarket in the end. No iron or ironing board provided and it was as though we were asking for gold when we requested one, we were also asked to return these “immediately” we had used them. The breakfasts were acceptable, but nothing special. It felt as though once a variety of jam had run out then it was marmalade only until the delivery arrived the following week. There is no luggage room provided for people leaving later in the day, our luggage was placed near the front door all day and the reception staff were dismissive of our concerns about lack of security. We asked if we could stay in the room until late but unfortunately for us it was going to be occupied. No alternative room was offered which after a 3 week stay seems to be poor customer service. I think the reception staff were poor at their job, management need to look at how they operate. We will avoid Pestana in future, it is a second rate hotel chain
    A relaxing holiday with excellent staff
    12 Mar , 2020 Alan N, 186250
    We spent 2 months in the Pestana Promenade in January and February and had excellent service from caring and good staff.Breakfast was plentiful but could be busy during the school half term break.Cleaning was thorough and we will return
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally