Savoy Palace

What an experience and what will be one of the best hotels in Madeira, we had a great week, disappointed on arrival to be met by so much building work close by, tried upgrade to a higher floor but to noisy to sit on balcony or around the pool. Very unhappy and we let the tour company and the hotel no and we were upgraded to a room at the end on 14th floor, a suite, sensational. Pool on top of the hotel fab views, wonderful staff. Thank you so much for looking after us and I wish the hotel every success.

This place is beautiful and looks exactly like the photos! From the moment we walked in to everytime was passed a member of staff they were very welcoming and polite! The hotel was very quiet due to the covid 19 despite no cases in Madeira! We felt like we were the only people there! We were given a free upgrade to an ocean room which was simply stunning! Attention to detail was above and beyond! The room and hotel spotlessly clean! Very calm and tranquil! The food is the best in funchal! The views are magnificent! The lifts a bit complex as you scan your room card first before pressing any buttons and sometimes didn't work first time. Staff couldn't do any more for you if they tried! Room service was outstanding! We were brought an actual table which was set up for a meal into our room! Guest experience was something else! We were celebrating a special Occassion and shortly after being shown to our room there was a knock at the door... we had been delivered a beautiful pudding with writing on it and sparkling wine and glasses! Presented amazingly!!!! So so thoughtful! The breakfast is crazy! So much food!! The only thing we will mention is outside the hotel there is a little building not attached to the hotel but apparently its trips for hotel guests at this hotel only. We didn't know this and were walking past looking in the window and an older short lady came out and very very rudely said these are for guests at this hotel only! We were shocked at her very rude out burst! I replied by saying we are guests at this hotel!!!!!!!!!! Needless to say we did not book any trips with her! well located hotel but pre book a taxi ride. We paid £18 with booking.com for our return but on the way got stung €35 but managed to haggle to €30. Infinity pools are a must! Breath taking views. Would defo return here and this place is a credit to funchal

Saw the old Hotel Savoy be demolished and watched the new hotel being built over a number of years. It’s not as lavish or traditional as the old Savoy but is still beautiful. The Ocean View room was lovely but had very little storage with only one wardrobe and two small drawers within the wardrobe. No drawers at all in the bedside tables. The bath and shower were situated together and once the shower was used you had to walk through water before getting to bath. You needed to be very careful coming out of the shower/bath room as it was extremely slippery and I nearly fell a couple of times. Staff were extremely courteous and helpful.