Savoy Palace

When we first arrived I was very disappointed by the dated decor and lame pot plants as a centre piece. However, a friendly reception team followed by an amazing ocean room on the 9th floor ticked all the boxes and more! Breakfast, lunch and food quality was at a high standard. The Sky bar restaurant was out- of- this world. (photos attached) We are disappointed to leave and shall return. See you soon Savoy Palace & Madeira. Thank you

Before we choose an hotel/resort to spend our vacations, we usually do a thourough review, search tripadvisor, ask friends and people who recently visited the vacation site. In the case of Savoy Palace, it was different. Everyone said great things about the hotel, wonderful critics were found everywhere. The hard job was to find anything negative. After we spent three nights (me, my wife and two teenage daughters) during the 1st weak of September, we confirm what most people have already said: This is a Top Quality Luxury Hotel! Everyone in the staff are really professional, friendly and do their best to assist you. Breakfast personnel are really organized and do a tremendous job serving you "a la carte". Dinner at the Alameda restaurant is also a very good experience (we booked the halfboard). Everyday is a thematic experience. The staff always gives you a briefing about what you are about to eat. The food is really an exquisit experience! Our compliments to the Chef! We highly recommend the "Crema Catalana" in the spanish thematic day. You cannot miss the swimming pool at level 0. One the most large and beautiful pools we have ever seen. Very well decorated and "ton-sur-ton" with the hotel main building. The view from the top-floor is also a must-see. In what concerns safety measures, all staff wears masks, everywhere you go you will find hand-sanitizers. At the restaurants, they clean both table and chairs before you seat at the table. Finally, we would like to give our thanks to a group of people who contributed to make our stay even better: Emanuel (by the swimming pool), Fernando and Leandro (at the hotel front entrance), Fábio (Alameda and at Breakfast), Pedro Andrade (Alameda), Gabriel (Alameda), Vítor Marques (Alameda), Maria da Paz (at Breakfast) and Cátia Brito (Alameda and Breakfast). Keep up the good work! All the best

While we appreciate there are many difficulties in life and travel right now we can only speak as we find. Needed to say that first. On the whole we have had a great and much needed week away at the Savoy palace. However, 5* it is not (yet or at the moment close) Wanted to write this while we are still here as so easy to write after the event. Have been to reception a few times now to highlight issues and while front of house appear to be concerned to date can see no real urgency or appreciation from management On the whole the week has been a great and much needed relax and detox,but ...... We will leave with memories that do not fit with what the hotel are trying to be From too. Service that doesn’t arrive, toiletries in the bathroom not re-stocked, housecleaning removing the cards stopping air con and power (twice, even after highlighting) to the most appealing Friday night meal in the Sky (Asian night) Chefs forgetting ingredients in the lunchtime pool restaurant but still charging. 4* maybe. Great hotel, great location. 5* not close fortunate to have stayed in true 5* and thus is not it. No problem with you not being. Just do not pretend to be what you are not and people will not be miss sold or have their expectations off set. Manager we are still here - room 1254