Rixos Premium Gocek

The beauty of this area in indisputable, with its many picturesque marinas and view over its islands, dreamy sunsets and peaceful sunrises. The feeling of safety in this small upmarket town adds to its attraction. Sadly, we were not as impressed with Rixos as we were last year. It seems management are not geared up or do not have the appropriate staff to deliver the vision of its creator, which was to give guests an all round five star experience. Some aspects are excellent whilst others are old Turkish attitude akin with Spanish “ mañana. Whilst management have great listening skills, their ability to quickly resolve issues is somewhat lethargic, lacking the energy and poise of a five star resort. This is frustrating upon the many excellent members of staff who did deliver: The animation team were outstounding: Sila, Artur, Melisa, Gizem, Seuda, made our stay welcoming and fun with their tireless efforts to deliver memorable and fun experiences. Restaurant staff were mostly very good, with the exception of one or two, who clearly did not enjoy what they were doing. Rooms are clean and spacious, albeit a little tired now needing TLC: our patio door did not lock properly, shower did not regulate temperature consistently, there was an ant problem and housekeeping was somewhat just a skim over, with my wife having to clean the bathroom floor with wet wipes on one occasion. The mini bar was replenished just twice without my asking during two weeks of stay. The room we were given upon arrival was at the back of the complex close to the main road. Our complaints were listened to but we were told nothing else was available for three days despite the resort being only 40% full and the thought of unpacking and then moving did not appeal to us until the sleepless nights caught up with us when we moved further into the resort with 4 days of holiday left. We had an unfortunate incident with the excursion desk which I have written a separate review on. GOCEKONLINE.com is run separately from the hotel, although appearances are that it is affiliated. Shocking service and attitude from the owner of this company (Nesil), so definitely one to avoid. Complaints to management fell on deaf ears with no one taking responsibility for this company’s dire service and attitude due to them not being part of the hotel. We had planned to return at the end of September, but have changed our minds. Would I go back? Maybe, but only because we love Göcek and currently I don’t know if there is anything better there by way of accommodation. If there was then the answer would certainly be no.

Where shall I start? I had an amazing stay at this hotel with my family. The nearby beach is absolutely stunning. The pool is terrific, the service leaves no wishes open and there are always nice activities one can attend. A special thanks to Silas Bachata lessons. It was super fun.