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    Gran Melia Palacio de Isora

    PPPPP Plus

    InGuia de Isora, Tenerife, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 9493 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    With adults-only areas and plenty to keep kids entertained, trips to the Gran Melia Palacio de Isora are fun for all.

    The enormous outdoor pool is the star of the show at this hotel, complete with in-water sunloungers, jets and an infinity-edge pool. Equally impressive are the 10 restaurants, which include an international buffet and fine dining à la carte* options. There's also a kids' club, evening entertainment and a daytime activity programme.

    The hotel sits in the Guia de Isora area of western Tenerife, with a beach right outside the hotel. A 10-minute drive away is Los Gigantes, which is a launching pad for dolphin-spotting and sightseeing tours.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 578
    • Lifts: 15
    • Floors: 5

    Things you'll love

    • Expansive grounds
    • Huge outdoor pool
    • Choice of restaurants

    Location

    • In the Guia de Isora area on Tenerife’s west coast
    • A new beach with natural swimming pool is right outside the resort
    • Backed by Mount Teide and fronted by the Atlantic Ocean
    • A few minutes’ walk from Alcalá village, with its tapas bars and cafes
    • 10-minute drive from Los Gigantes
    • View Location

    FOOD & DRINK

    Bed and Breakfast

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast.  

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner at Pangea. Option to have lunch at Market Grill, Oasis Pool Grill or Oasis Tapas. Option to have dinner at Club Ocean, Oasis Pool Grill or Oasis Tapas. Please note that some of the restaurants are closed a few days a week. Selected local-brand alcohol, soft drinks, tea and coffee - 10.30-23.00 for children, and 10.30-01.00 for adults. Pastries 10.30-12.30, snacks 15.45-18.30 and ice-cream 10.30-19.30.

    Half Board

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner at Pangea. Option to have dinner at Club Ocean, Oasis Pool Grill or Oasis Tapas. Please note that some restaurants are closed a few days a week.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Outdoor pool

      The main pool is huge, filled with saltwater and accessorised with a whopping 70 in-water sunloungers, whirlpools and water jets.

    • Oasis Pool Grill - Mediterranean restaurant

      Mediterranean meals are on the menu here, with some of the chef's speciality dishes incurring an extra charge. It's open for lunch and dinner, with barbecue nights on Fridays. You'll need to make a reservation and men are asked to wear full-length trousers to dinner.

    • Spa by Clarins*

      The Spa by Clarins has both indoor and outdoor treatment cabins, an indoor pool, sauna, steam room and floatarium. There's a lengthy menu of treatments, including things like diamond facials, Indian scalp massages and packages for the whole family. There's also a beauty salon for nailcare, waxing, make up and hairdressing.

    Rooms

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    • Master Suite with Balcony or Terrace and Whirlpool Bath

      These master suites have an extra touch of luxury with a whirlpool bath. They come with free Wi-Fi, a 32-inch flatscreen TV, an audio dock, a safe, a mini-fridge, bathrobes, slippers and a rain shower. There's also a separate lounge area with a sofa, dining table and a second flatscreen TV. A sliding door leads out to a furnished terrace.

    • Deluxe Twin Room with Balcony or Terrace

      These deluxe twin rooms come with free Wi-Fi, a 32-inch flatscreen TV, an audio dock, a safe, a mini-fridge and a rain shower. They sleep up to three adults, or two adults and two children, with twin beds and a sofa-bed.

    Appalling Meliá management unresponsive
    04 Jun , 2020 Lainy107
    We stayed here in March (our 4th visit) arriving just three days before Spanish lockdown. We had booked for 10 days and were unable to change our flights to go home early so had to endure a week of confinement to our room except for meals in the one remaining restaurant serving limited, expensive and at times inedible food. We had paid for Red Level experience and except for the first 3 days, we had a 2 star holiday. Other reviews of guests staying during lockdown are all accurate. Dreadful. We totally understand it was a national time of crisis and that the hotel had to comply with the governments regulations, however we have received no response from management to our requests for compensation, or partial refund for services paid for but Meliá were unable to provide. Not even a bottle of wine in our room! Minibar service was removed - why?? Tea and coffee sachets stopped being provided, no drinks bars open, nowhere to sit outside of your room, it was a holiday in hell as far as we were concerned. If Meliá are not gracious enough to look after their loyal customers, then we will not be returning, and on this principle alone I would not recommend anyone else risk their hard earned holiday savings on them either
    8 visits since 2016
    30 May , 2020 701dannyl, 187464
    There is not much more to say than that! I felt like writing something as we should have arrived yesterday 29 May for another visit, but it was cancelled. So sad, but we will be back. The whole place to us is perfect, we thought about buying a villa in Adeje but we just go here instead. See you soon Lucas ;-)
    The finest jewel in the Melia’s crown
    13 Apr , 2020 GGlen
    One hotel that I keep coming back to. The entire place is perfect but if you can, go Red Level. Everything is spectacular but the service takes it to perfection. I miss it so and can’t wait to get back.
    Overcharged
    29 Mar , 2020 Sightseer743875
    We stayed here in March for 6 days however we had booked for 10 days. Once Spain went on lockdown due to Covid -19 on day 2 of our stay the hotel restricted us to food rations and minimal drink (after clearing out our mini bar). We would completely understand some of this however, the fact this hotel refused to give us any kind of refund when we asked on two occasions if we were to leave early (on just day 3) will we receive one, to be told no is completely unacceptable behaviour by Melia. Please note we are not insensitive, we understand and actually completely agree with the lockdown that was put in place, what we do not agree with is the hotel charging us a large bill at the end for inedible food after closing all restaurants but one and also still charging for the drinks package we didn’t get to have. We had our one year old with us so in order to be able to eat or even grab a drink (they wouldn’t provide us room service unlike other hotels that implemented this in Tenerife at the time) the hotel started charging us €70 for a small, inedible lunch set menu in which we had no choice to purchase to be able to get some food and drink during the day. We was then shocked when we decided to leave early on our 5th day when checking out we had to sign for a €700 bill which included the drinks and snack package despite not being able to get drinks and snacks after our second day. I must say that during this terrible experience the waiters and waitresses were incredible at breakfast / dinner (although they were serving horrendous food it was not their fault). They had a lot of people complaining to them but they still kept a smile on their faces and tried to keep positive, we did really feel bad for them. We did email the hotel for a refund however we are still waiting to hear back. I’m hoping once management do reply they agree to refund an amount to the customers during this time in order to restore regular customers future business with Melia hotels as we had paid for a package and service in which we did not receive.
    Red Level for Families was Amazing
    25 Mar , 2020 MortlakeFamily, 186338
    Just the perfect hotel for families. We hope to return soon. Kids clubs and crèche made for such a fun holiday. At times food could have been better but overall fairly good. Lovely pools and the ocean view stunning.
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    View all  9493  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally