Grand Yazici Club Marmaris Palace

Stayed here early october 2020 and what a great hotel.very comfortable room cleaned daily,a wide selection of excellent food and drink.staff were,as usual,all you want them to be,friendly,conscientious with total focus on the guests.thanks everybody at grand yazici.

We have just returned from a 11 night stay at the grand yazici club marmaris Palace. The hotel is in a beautiful location within walking distance of both icmeler and marmaris, with stunning views out to sea and of the surrounding mountains. Hotel buildings is kept very clean and we felt completely safe here dispite the current global situation. The rooms are clean and adequate, however we did have to go and request clean towels from the cleaner on several occasions but I am sure this was down to the extra work load the cleaning staff are facing at this time. The food in the main restaurant was not great and seemed to be very much the same every day. The Italian al a carte restaurant was much nicer so we had lunch there every day. You get one free visit per stay for an evening meal and this made a much welcomed change. The bar and reception staff were extremely helpful and friendly and made our stay very enjoyable especially speedy who looked after us so well. We enjoyed visits to the hair and beauty salon and our daily chats with Albert the manager who came to see us by the pool every day just to say hello. The Turkish hospitality really is second to none and we shall definitely be returning to Turkey for our next holiday. Dispite there being a few minor issues with the hotel we would still recommend and would happily book again as I believe they are all down to the new restrictions that covid 19 has placed upon them.

We booked our trip to Grand Yazici Turban through British Airway and we were greeted when we arrived by details of our local tour company Color Holidays. We met up with their rep, Leo, the next morning and after being assured that the price he was offering for a boat trip was a good one we booked. His price was £20 each for the trip and another £20 each for full drinks package £80 in total for the two of us. Our concern during this Covid crisis was that trip would respect social distancing We were assured that only very other space on the boat was being sold and there was also a space for each person on the deck below. So a good deal. Well, how wrong we were. On Monday we were picked up by a mini bus which then proceeded to several hotels until we were full with one person having to stand as there were no seats available. One guest got on without a mask but, thankfully, the driver did find one for her. When we got to the boat we were directed to the top deck where every cushion was occupied also there was little room downstairs. This was not the experience we booked and nor were we prepared to take the risk on this sort of trip. We spoke to the boat ’owner’ who assured us that he would find us space on another but we were not prepared to take the risk. He gave us back our ticket and told us to speak to our tour operator for a refund. We had previously seen that our hotel itself organised trips so on return to the Turban we saw their rep (not part of the hotel) and booked with them for that morning. The boat trip was £12 each and pay for your own drinks on board. In trepidation we got on the boat and we were delighted that the boat that carried 120+ was limited to about 60 and there was plenty of space. We had a great trip and the total price with our drinks was £35. So not only had we previously been sold a trip by Color that was not Covid secure but also £45 more expensive. We spoke to the Color rep the next day and after a long and meaningful conversation he agreed to meet us later that week and organise a refund. Having written a detailed statement of affairs for him, he asked for bank details so his manager would transfer a refund to me. Trustingly I gave him these but regretfully a week later still no refund My recommendation DO NOT USE COLOR and book your trip directly through the rep at the boat stand in the hotel.