Hotel Aqua

On arrival, found the reception staff to be OK, were efficient but not very welcoming, as we had read in previous reviews, read people had been offered refreshments, etc., but we were not offered anything. The staff are outstanding cannot fault them at all, whenever you are finished a drink, be it at breakfast for tea, coffee, orange juice, or whatever you fancy, or in the evening, they are right across at your table asking if you would like another drink and they are all very friendly. Our room was OK, not overly large, but comfortable enough, the mini bar was good in our room but we only ever used it for the water, and the safe was free. Our balcony was very small but this seems to be the norm in Turkey. The food was OK, wouldn't rate it as 5 star at all, it could be a bit of a hit or a miss, but we always managed to get a table, either outside or inside. There were 2 doors to enter the restaurant, one had NO hand sanitizer and the other one had the hand spray machine on the wall but it was empty, even though we mentioned this to staff on several occasions, when eventually we were told that the small hand spray, which we thought was for cleaning tables, is what we were to use, think we possibly saw 1 other person using it as people didn't realise this is what they were to use. We were offered a "special table" as it was our honeymoon, so we were shown to our table, asked if we wanted a drink, then left to go over to the buffet restaurant to get our own meal, not what we were expecting !! We also were left in our room a very small bottle of red wine and a plate covered in clingfilm with a banana, kiwi fruit and an apple, a basket would have been nicer !! We only ever went to the pool once as it was very difficult to get a sun bed, even witnessed someone going down with their towels at 2 am, however, as we wanted a relaxed holiday, we found round the pool very noisy, not that we object to people having fun, but it was not for us, so we went to the beach every day where you could always get a sunbed and the waiters came down several times a day with refreshments which was lovely. The entertainment was OK some nights and dismal on other nights, it started at 9.30 pm and finished at 11 pm - then it died a death !! A wee disco would have been nice until midnight. Although the entertainment stopped, you could go inside the hotel to a bar which was open 24 hours. We went for a Turkish Bath and massage, paid £100 for the 2 of us, was very nice but did hear from other guests that we could have got it cheaper outwith the hotel, so shop around. My husband visited the gym but said it was a bit dated and could do with being updated. If booking trips, we booked the lazy day cruise through Ozzy, who was to the left as you come out the hotel onto the prom and just at the bridge over the canal, which was very good, but the village tour was not so good and wouldn't recommend. To summarize, we had a lovely time but do feel that as we paid more than usual, as it was our honeymoon, felt a bit let down after reading previous reviews as people rave about this hotel, and we did speak to other guests who said it had gone down hill slightly this year, however, staff are brilliant but its just an average hotel in our opinion. It is definitely the staff who make this hotel !!

Everything about this hotel is quality, enough said! If I had to pick the most minor of faults it would be the amount of uneven tables in the dining areas, otherwise awesome! September 2020 will be our third visit and it can’t come soon enough, we love it! Thank you to the fabulous devoted staff (Room 350)

I was told by a local business that although there are many good hotels in icmeler and marmaris that you would never get service like you get in the Aqua and this is so true. It must be a requirement of employment to be happy and pleasant as the staff are wonderful from management downover. This was my 8th holiday at the Aqua and every year I think this may be the last visit and try somewhere different but the minute I walk through those doors I know that ain't going to happen. We have made many friends over the years and now all try to book within days of each other flights permitting. The hotel is spotlessly clean, food very good -yes can be repetitive but this is in all inclusive hotels.as I said the staff are wonderful but a special mention to Sule (customer relations) thank you for organising a beautiful cake for our friends birthday, onder in the restaurant and hussein,ertan,aysel and Selen in palm bar. Entertainment is good and animation team are excellent. No pressure to do activities but so friendly and work hard. Can't wait for next year.