Orka Lotus Beach

I stayed in this hotel the week after Thomas Cook collapsed, I was a little worried that it would affect the holiday but wanted to show support as I had been booked with Thomas Cook. The Good Customer support girls are amazing. Cleaners great, Photographers really good friendly not pushy and great shot not expensive either.. The Blue Bar staff are amazing and everything you would ever want from a bar team. The Bad The total apathy of this hotel is from top to bottom and this the General Manager has to take responsibility for. The hotel is dirty really dirty and lacking maintenance everywhere. I can only assume he never walks around his hotel to check what’s going on. The waiters and waitresses are more interested in smoking than serving people. After complaining that the waiters in the main restaurant were all smoking in the corner they rectified this by putting the restaurant cushions out on the chairs (why had thy not been out for the last 2 days) so they had a corner bar area they could drop down and smoke in. The best bit was watching the girl vaping behind the serving counter in the restaurant. The food was always Luke warm and i feel a real health hazard. As per other comments there were enough people complaining of having tummy upset. But to be honest this could have been from the dirty glasses or even the pools that never seemed to be cleaned. The maintenance men were always sitting by the self serve bar smoking. No one cared and it was really sad.that was is potentially a beautiful hotel is run down dilapidated and in desperate need of a manager who cares. I have been to turkey many times a you can see fro my trip advisor and normally the staff are lovely really warm friendly people who give excellent service, don’t expect it here its really awful.

We decided to stay here again as we had such a lovely stay back in April 2018. The Concierge Rachel Ozdemir was completely outstanding as always! and the bar tender Ayşe at the lobby bar was very welcoming. Also Ikram, the waiter at the a la Carte! Make sure they get a promotion! We did not really enjoy the food as they were not really catering for the British. Although, this understandable as there were only around 4-5 British families there due to the collapse of Thomas Cook. Our room was perfect and the cleaners were spot on! The staff are the best. It’s just a shame to be honest. I hope the hotel reverts back to its 5 Star status and quality next season, once the new travel agents take over, as the grounds are definitely that of a 5 Star hotel. We hopefully will be back one day. I think this hotel is absolutely amazing but was just disappointing due to the collapse of TC. Max Tysall, Stirling, Scotland

Had a great time on holiday back in the summer (late review apologies!). The hotel itself is large and very spread out so allow plenty of time to walk to water park/evening entertainment etc from the reception! Food was good if not a bit repetitive with the same meat stews just renamed each evening, but the addition of the outside BBQ area was a nice difference. The rooms were basic , cleaned averagely each day not the usual standards expected of a 5* resort. The selection of pools and amount of sunbeds at the beach were good so a nice choice for the whole family with kids areas/adult only areas/ pool games etc. The towels however are well overdue an introduction of a new batch as the colours and quality were distinctly different with each towel and threadbare in places. The gym was awful , broken machinery galore and barely a selection of usual basic equipment that would be expected. The spa was on the other hand was excellent, a little more expensive than if went elsewhere around the town's but the service provided and treatments received were great so definitely recommend in particular the Turkish bath! Just don't go with any sunburn as the deep scrubbing is a tad painful!! Overall an enjoyable time had, would probably go back but hopefully the small issues raised will have been updated.