Ramada Plaza Resort and Suites

Stayed here Feb 2019 and booked via British airways and assumed it would be good quality . Not long after booking this noticed a few negative reviews. Called BA to see if could change and was told this hotel had a no cancellation policy with BA. The adviser then went on to say that he stayed there recently and would not have recommended!!!! When arrived all seemed good, smart reception area and easy check in. We asked if could upgrade and was told would be $120 per night! Access to our room was via an open corridor which we later discovered was prone to large puddles when it rained. Our room was very old fashioned and in need of total refurbishment. The bathroom still had previous occupants toothpaste cap lying on the floor and that stayed there for the whole of our week stay!!! The table at the window was never cleaned either. Carpets were stained. The bed was ok but mattress sagged at the edges and pillows were lumpy!! Breakfast was the usual free for all and varied on quality and quantity on a daily basis. We used the premium breakfast room on the 1st floor of the main building on the last few days and were never challenged. The only benefit to using this was it was smaller and less busy, but same choices as main breakfast area. There is a bar in the reception are which opens at night but the week we were there was closed more than was open with no indication why. The pool area was nice there are free towels but not immediately clear where you get these. Do to the positioning of the pool it was in the shade from the building from around 3pm when we were there Overall great location but would not recommend unless you are in the premium rooms but I suspect there are better hotels nearby for the extra you will have to pay for these

This was my second time staying in Orlando and because we have a 16 year old with us my travel agent recommend this hotel beside it a one apartment. The room was great nice and big two queen size beds and with a separate lounge area with an extra TV and kitchen area. With this hotel you get breakfast which is great cause feeding four breakfast for two weeks adds up. The hotel provides a bus to the parks but can get busy really quick so book early, but you can walk its about a 25-30 walk and we done this. The pool is great after the parks to relax small but its great when you are trying to run after a small child. It overlooks the lake so this is nice to sit with a drink. There is a bar but no entertainment and it is small and not much choice. No restaurant for dinner but there is loads around so you won't go hungry, but if you do won't some live entertainment and food go down to Pointe Orlando loads of music. I would stay going but I would stay in the club level suite because you get access to the roof top bar and pool and you get free drink and snacks.

Cary checked us in and she is so friendly! She gave us tips about going to Universal Studio and offered us drinks, cookies & fresh fruits every time she sees us passing the lobby. Covid protocol is followed very well. Masks at all times inside the building, frequent cleaning of surfaces, limiting elevator to 1 family. We feel comfortable and safe. View of the lake is superb, and our room is clean. The lobby is beautiful and clean. The heated pool is big with 6ft deepest depth, hot tub is nice and big. Both overlooked the lake and the lights of the other hotels. Nice! Due to covid, breakfast is replaced with fresh organic fruits (individually wrapped) and self-serve coffee/hot cocoa. We like this approach. We had leaky faucet in our room and maintenance fixed it within minutes. The hotel is 1 mile away from Universal, really awesome! We had a nice 4-day stay at the hotel!! We recommend staying at this hotel, especially if you are going to Universal Studio! Thank you Cary for your hospitality!