Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 498 Reviews
Traveller ReviewsRanked #224 of 4,276 hotels in Istanbul
Traveller Rating
Excellent
419
Very Good
22
Average
12
Poor
10
Terrible
35
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ayman A said...
Worst experience I've had at a Rixos hotel!
Travelled on 09/2026
Worst experience I've had at a Rixos hotel!
Definitely not a Rixos standard
As an Accor member, I used to stay at Rixos hotels in many countries, and it was always a great stay, but what I experienced at Rixos Tersana has nothing to do with the Rixos brand.
I booked 5 nights to celebrate my wedding anniversary and sent a couple of emails asking the front desk/reservations to arrange a few basic requests, but I rec...
Read more
man shan L said...
Beautiful Hotel, Disappointing Service
Travelled on 08/2026
The hotel itself is modern, stylish, and well-maintained in terms of facilities and design. The rooms and overall hardware look new and attractive.
Unfortunately, the service and attention to detail do not match the quality of the property.
At the swimming pool, the sunbeds were dirty. I arrived first thing in the morning right when the pool opened, yet no staff had cleaned or prepared the area. Many sunbeds also had...
Read more
Ziyae E said...
3 nights in Rixos tersane
Travelled on 08/2026
Our initial welcome at the hotel was pleasant. However, the check-in experience could have been handled more efficiently. We were informed that our room would be ready at 3:00 PM. After spending some time around the hotel, we returned at around 4:00 PM, only to find that the receptionist had changed and the new staff member informed us that our room was still not ready. Following our complaint, the room was finally m...
Read more
Pascalina1234 said...
A beautiful stay
Travelled on 08/2026
First impression was so good , I had a really nice welcome from Burak at front desk during check in . My room was nice and well cleaned but a bit small comparing to a junior suite and noisy . Comfortable bed and pillows . As for the guest relations team I give them 10 out of 10, specially Leila and Pelline they went beyond my expectations and did a superb service recovery to me plus not forgetting the delicious trea...
Read more
Oxana M said...
Terrible hospitality!
Travelled on 08/2026
Our family of three, including a 10-year-old child, stayed at this hotel for the first time from August 14, 2026, to August 18, 2026. It was a terrible experience, as we purchased a room with a direct view of the Bosphorus and an extra bed for our daughter, which the hotel confirmed with our tour operator in advance, and we paid extra for it. In the end, we arrived at the hotel at 1:00 a.m. on August 15th and were gi...
Read more