Akti Imperial

Please don't make the mistake we made desperate for a week away. This hotel is not safe, 90% of guests not wearing masks while moving about the hotel or restaurants and it's extremely busy. Absolutely nothing done by the staff to enforce regulations and the queues are actually causing regulations to be broken. Tables etc not sanitised between guests so please for your own safety avoid at all costs.

Will break down the negatives and positives: Positives: 1. Great reception staff, warm and welcoming. Any questions we had the dark haired pregnant lady was our go to. Great customer service! 2. Drinks on arrival was unexpected and was greatly appreciated after travelling all day. 3. Concierge taking our bags to the room too was another load off. 4. Plenty food and drinks to go around and something for everyone in the main restaurant. 5. The animation team were outstanding! Rio, Christos and Alexandra keeping the atmosphere going and always with a smile on their face. The dancers were phenomenal and made you stay rooted to your seat to watch the show. They kept the children entertained and the adults - all day and night! Worth their weight in gold. 6. Plenty of pools that are not too deep either. 7. Pool bar and restaurant was open for drinks and ice creams at any time during the day. 8. If you look round where the tennis court is there is a wee museum bit for cars. Found this on our last day - gutted it was closed but nice to look through the window. 9. Mini Bar in the room . 10. The family room was brilliant and great that the children had their own space. Negatives: 1. ZERO social distancing! No communication from the hotel on what their preferences were which is most likely why nobody is wearing a mask or keeping socially distant. So it is up to you to decide not to wear a mask. 2. The main restaurant is overcrowded and lines of people again not socially distant. We were given tickets to show on arrival at the restaurant to show our allocated booking time for supper. At no stage were we asked to show this throughout our stay - so why give them? 3. Lines for drinks are ridiculous. The line was past the table and round into areas where people were waiting for food from the buffet. One person serving is not enough. Too many people queuing and not adhering to social distancing because they can't. 4. Shower floods the bathroom and when you use the complimentary slippers you are bambi on ice skating across the room but with a real potential to really hurt yourself. The bathmat soaks up quite a bit but not enough. 5. Mini bar was handy but inconsistently stocked. Some days it was fully stocked some days not at all. 6. Sunbeds...... This was crazy as our first few days you could walk down and get one no worries by day 3 you had to be quick to get a space to watch the kids in the pool. Infuriating thing was that the beds that were reserved early morning were empty for most of the day and only used late afternoon. Plenty signs saying don't reserve but no enforcement. There were plenty spaces between them when we arrived but if you secured a spot away from people to adhere to social distancing it was filled with someone carrying a sunbed and looking for a spot to sit - claustrophobic! They were closer than the Jet2 seats on the flight to get there! Or those that chose to sit at the children's pool that didn't have children and chain smoke all over them - lovely! The wooden sunbeds are agonizing so try and grab a newer bed to save your back from giving out. 7. Very noisy hotel, we were given a sea view room which was stunning. However, our room was filled with noises from people above that were partying until the early hours with music louder than the entertainment provided! 3 nights in a row this happened and we complained to reception as otherwise my foot was going through their door.... We could hear the conversations in the room above, scraping chairs and tables from above and the next room. The music from the restaurant and bar we called the adults area beside the tennis and basketball court was great to hear but not the drunken screaching from those returning to their rooms. 8. The local shop is convenient but more expensive. 3 purchases from this shop and each time they tried to charge more. They apologized for the mishap but 3 times is a bit of a pattern. Head into old town and go to the 1 EURO shop where you can pick up most of the things there that the shop provides. 9. Taxis, if you order one from the hotel it is 4 EUROS more but if you take the under passage to the beach and walk up to the taxi rank (less than 5 min walk) it will save you some money. There is also a chart that shows the cost of locations. The hotel isn't up to 5 star standards, on this occasion I would say it is 3 and reaching for a 4. Yes it seemed that most people checking into the hotel were people who had their holidays to Turkey cancelled and it seemed that they were filling the hotel for profit. The staff that we interacted with were polite and went out their way to help but they looked more and more under stress with the amount of people arriving. Especially stressful when you go down for dinner at 6.30pm and see scores of people arriving with suitcases and not socially distancing from the off.