Rodos Palace Hotel & Garden Suites

Definitely not a 5* hotel! Would struggle giving it a 3. For starters our room was not the room shown on the website and when we complained they said we had to pay an extra £160 for a 4 night stay. After speaking to other people they also had the same problem! Our room was faulty, the ceiling was falling apart and the bathroom was mouldy. We complained at reception and the staff were very unapproachable and quite food which made any other issues we had hard to express. Other staff were very creepy and unprofessional asking us for our social media and too take us out. One even touched my leg whilst sunbathing making us feel extremely uncomfortable. The food was the same every night, no choice and the quality was poor. Says there are unlimited snacks throughout the day but between 2:30 and 7:30 you have to pay for any food you want even when it’s all inclusive. Prior visiting we read reviews saying how amazing the hotel was which were very deceptive and not an accurate representation of the hotel at all. Would not recommend and certainly not return...

We visited this hotel end of July start of August. This was our 1st ever visit. We booked it independently and I emailed the hotel several times before our visit. Renata the reception manager was absolutely amazing, meeting all our requests and needs. The rooms are big and newly renovated with beautiful views overlooking the beach and sea, the garden view rooms are equally nice look out onto the pools and gardens. The service from the staff is brilliant!! The pool bar has the most delightful, happy, friendly lady running it, her name is Despoina she’s really funny too! Assisted by Panos, together they run a great service to a lot of people!! The Terrace restaurant is managed by Kyriakos and his team who have a difficult job trying to get people to comply to the new rules due to COVID19 but they manage it very well. In the restaurant our waitress was Servgie she is always helpful and efficient. Then there’s the fabulous Alexandra who is a restaurant assistant and does an amazing job! The bar in the evening is run by Petros assisted by Costa between them they manage to seat and serve everyone, remembering its table service and once again they don’t have an easy job of it as some people are just plain rude. All of the staff have a difficult job especially at the moment so please be kind to these fabulous people doing the best they can in very strange times! Our 2nd trip this September was even more special as we were greeted with even more enthusiasm and open arms by this amazing team at the Rodos Palace, it was like coming home! We bought them some chocolates to show our appreciation for all their hard work. We will return again, with chocolates! Fabulous location only 7 minutes away from Rhodes town. Highly recommended!

Petro looked after us very well as well as all the staff at the hotel. First time staying in Rhodes and nothing else to say but what a Lovely gaff, would recommend to anyone that’s looking to stay in Rhodes