Alp Pasa Hotel

Beautiful hotel and our second visit. Wonderful location with easy access to Kaleici, Marina and other places of interest. The hotel staff are all extremely friendly and welcoming but a special mention must go to Erkan and Helen who made our last few hours in the hotel very enjoyable whilst waiting for our departure time in the rain. One small gripe - shower had very poor water pressure and despite reporting this twice to Reception was not repaired, however, this would not put us off revisiting.

Booked the hotel for a group of 5 adults business and vacation trip , for 5 nights. We booked the hotel mainly because of its location and reviews. We brought two wine bottles from the airport with us, on our third night I asked the restaurant manager for a wine bottle opener, planning to open the bottle in our hotel room, the waiter came to the room explaining that he has to open the bottle. After we entered the room, I opened the small fridge and I was shocked that the wine bottles were not in the fridge anymore. After too many questions and investigations, I have discovered that the hotel took our wine bottles. They wouldn't give them to us explaining that I have to refer to the A.M. crew shift, because they are the ones who took them. The 2nd day came and they still didnt accept to give them back, unless upon check out from the hotel and take them back with us to where we came from. First of all, the hotel crew should explain the rules to their customers upon check in. Second, they are not allowed to withdraw anything from the room without our acceptance and without informing and referring to the customers. The crew was not respectful , not professional at all. The meals are too expensive at the restaurant and not tasty at all. In addition, Every time anyone ordered a drink from the menu, it ended up not being available and they offered another drink in return and it was never drinkable. I will never visit this hotel again , especially after I requested to talk with the manager, he came to the reception, talked with the receptionist and left ==> disregard me waiting for half an hour for him to arrive, he didn't even address one word to me although there were cameras all over the reception and the hotel and he knew I was waiting for him in person.

I had paid 230€ Euros for two nights in advance, We stay there for one and a half hours and we figurate out that there is not hot water, is dirty, everything is really used, the "jacuzzi" is really old and there's not internet connection in our room, but cockroaches :) for free So at eleven o clock we start to talk with the staff to find a solution, and at midnight going up and down to our room, they propose another room again without hot water and no wifi and not the same view but the price are the same. I said this is not fear we are spending a lot of money for a good room and good service and we decided to check out. The staff was rude and they said that we cannot get our money back, is not our décision, you should talk with the general manager but he's not here he will be back tomorrow at 10:00 I was tired and disappointed, it was a gif for my mother to be there, and we decided to go to another hotel. I already saw that there is some good comments in trip advisor. there are bots not real comments. I hope this can help to avoid a bad experience in this amazing Country :)