Eden Roc Resort Hotel

I spent a week here with four of my children aged 23, 19, 16 & 11. We shared the Royal suite which offered superb sea views. The weather was beautiful and the hotel provided one large pool ( sea water) and two smaller pools suitable for children one with slides which my kids enjoyed despite their age! The hotels beach is shingle and shallow enough for those who aren’t confident in the water to enjoy, we spent most days here although did sometimes struggle to get beds. The food was the best all inclusive I’ve ever had, the main restaurant offered buffet service breakfast, lunch and Dinner. We were delighted to find four vegan options at every meal and there was a low area for children to get their own food which I thought was a nice touch. The a la carte restaurants couldn’t do more to cater to our vegan requirements offering alternatives to the set menus. The food was always delicious with plenty of fresh salads and fruit. The staff work tirelessly and most were friendly. The hotel management were also a constant presence ensuring that guests needs are being exceeded. We witnessed one extremely rude guest shouting at a waiter and demanding the manager who came and dealt with the problem fairly and professionally. Our room was kept clean and beds and towels changed on our request. The aegeospa at the hotel provided a free 15min massage for each guest which was fabulous. There was no hard sell but my daughters both had prior injuries which were alleviated after the taster session so booked a full massage, the therapists Melina and Angela were very professional and extremely competent and we would all highly recommend you take advantage of your free trial. The one complaint I would make is that there are not enough beds. We are not particularly early risers and we found it difficult to find beds especially as we are a pretty large party. There is a policy of not holding beds for more than an hour but we never saw this enforced. I recommend the boat trip to Lindos at just 25 euro it’s a full day with 3 hours in Lindos then swimming at some of the islands best beaches en route back. We had a great week relaxing at Eden Roc and are already planning a return visit.

We just arrived home from a week at Eden Roc and we had a great time. I'd love to give it 5* but I just can't due to a few problems. We arrived late on Friday night (everything booked through Jet2) to be greeted by a polite man at reception who informed us that our "Pool View Bungalow" was one of their best rooms. So we were so excited when the porter whisked us off in a golf buggy to take us to our room. We traipsed up to the 2nd floor, opened the door and were very surprised at how small it was; we honestly looked for another door as thought we were missing something?? The pictures online make it look twice the size. We were travelling with our children who are 17 and 12, so the staff had put the sofa bed out for them. What they don't tell you / picture is that when the sofa bed comes out it leaves a gap of about 8" to the wall so to get to the balcony you have to literally squeeze through. Add to this that the air con unit is in the main room and not the bedroom and we had an awful first night. We went to reception the next morning and asked to speak to the manager. In 15 years of foreign holiday trips we have never had to do this and to be honest we felt a bit ashamed in doing so. Stavros (the manager) calmly explained to us that we have the room we had booked so it wasn't their fault (which we totally agreed on). He offered us an upgrade from the next day to a Pool Suite but that it would come at a cost of €50 extra per day. We asked if we could see it before committing to the extra cash as we had already paid a lot for the holiday, which he was fine with and took us there himself to show the Suite. My god, what a difference, 2 individual rooms, 2 x bathrooms, air con in each room. We snapped it up and moved there the next day. Honestly, this made our holiday, it is wasn't for this room we would have reviewed this property at about a 3*, so thank you Stavros for sorting this out. We always stay in all inclusive hotels, but normally it's just a buffet day after day. However, at the Eden Roc you can book restaurants where you order from a menu and OMG the food is out of this world. The Italian was amazing, the Mediterranean also amazing, Greek was amazing, the Grill was amazing, even the buffet on the nights we couldn't get a booking was amazing. The food is great! I treated myself to a full body massage; €80 for 70 minutes (which actually was 60 minutes....) and it was ok. I wouldn't say it was the best I have ever had, nor was it the worst. I think honestly it is very over priced, probably worth about €50 at the most. We hired a car from the desk inside the hotel for the day and paid €60 for the day for a bit of a battered A3. I was expecting something newer but this thing was about 12 years old, the gear knob fell off in my hand and the buttons to retract the roof were held on with blue tack; people told me afterwards if you walk along the path between the 2 hotels there is a car hire place that is much better. The entertainment team here are awful. I'm sorry to say this because it looks like they put effort in, but every time I saw their "performances" it appeared to me that they are a bunch of misguided kids (the oldest can't be more than 22-23) and they need someone with a bit more experience to show them how to put a show on. During one of the shows (which went on for about an hour and I literally have no idea what it was showing) it ended with about 8-9 people taking swigs of water and spitting it in each others faces. Rank! there was a really good African dancing show though, some of the acrobatics were amazing, I think it was on the Monday evening. The 2 x bars here have the worst service I have ever come across; I get that it is busy, but a top tip would be to have an actual queue system rather than a free for all. Don't even try and get served on the inside part of the main bar because even though they make the drinks and can see you are there 99% of the time they look straight through you. When you do get served a little smile would go a long way. Oh and sometimes the staff collecting glasses take drink orders, sometimes they don't, after a week there I honestly have no idea what they do. As we were in the 800 area we spent most of our time there; and I have to say I would come back just for this. It is an amazing spot, away from the rest of the hotel with literally the best barman I have ever met; Nikos. Anything you ask him is "sure, why not!" or "no problem". The guy makes literally the best cocktails in the world and makes sure every guest is catered for. A few times he had a young girl who told us she was from Czechia help him out when he was busy, we didn't catch her name but she was lovely too. Always happy and smiling. One last thing, this place has a great gym. Normally it's literally a running machine and a cross trainer, but this place is fully equipped; bench press, shoulder press, leg press, free weights and loads more. I was seriously impressed. Anyway, that's enough of an essay, thanks Nikos for making our holiday great and to the chef in the 800 lounge who honestly makes the best breakfast & lunch I have ever had. Just a shame this part isn't open in the evenings too with some nice music playing and for everyone to have a few drinks and get to know each other!

We had a great holiday in Eden Roc Resort Hotel and Bungalows. We stayed in a Pool Suite, that was an excellent choice for our family. The room was very spacious and clean, had a large terrace with access to the shared pool. The pool suites have a private bar, Lounge 800, the service there war excellent. Hotel has many different restaurants, the main buffet is ok, but especially the dining area on the beach is really nice and the food is great and tasty in all those restaurants. The Arun Restaurants were the best.