Eden Roc Resort Hotel

We have just returned from 4 nights at Eden Roc and thought we would share our thoughts. We arrived at the hotel to find no welcome drink , we had seen other new guests getting them during our stay. We swiftly checked in and headed up to our room, lifts are very temperamental there were a couple of time we got stuck to ending up using the stairs other than when it came time to leave. The room was ok but far from 5 star as advertised. We stayed in a superior eden room and I am not sure what was superior about it? The bathroom had been upgraded but it looked very rushed, the finishing was pretty bad, if this was a new house the snagging list would be huge! The bed was comfy and the rest of the room was ok, just pretty basic if I am honest. We emailed ahead to book the Italian restaurant for our first night and the food was great. When we got back to the room we attempted to book the other restaurants for our remaining 3 nights only to find that even though the app said they has limited availability when you clicked on a time slot it said that the restaurant was now full. The next morning we went to reception to see if we could book the restaurants in person due to the app not working and we were told to come back to speak to a manager at 11. We went and had breakfast and then headed back to reception. The manager arrived and his first response was that they are busy and thats why they are full. We explained that we had just arrived and had no chance to book anything. I suggest in future that they hold back reservations for new guests. We really wanted to book the grill restaurant for the night time as it was a special birthday but got told it was fully booked. It took my partner to get upset for them to finally listen and book us in for our remaining nights. This should not need to happen! If you have booked a stay here make sure you get booked in on your first day, we tried the mediterranean gourmet , grill and Italian. All of them were lovely but service speed could be much better, they need to hire more staff to cope with the demand. The seafood a la carte restaurant on a lunchtime is also lovely but be prepared to queue to get a table as it gets very busy and you can't book ahead. The hotel was nice in parts and dated in others, some bits remained unfinished like the toilet on the ground floor. It looks like they had rushed to get the hotel open. The hotel was clean and hand sanitiser stations were located all over the resort, staff wore masks and gloves throughout. Wearing a mask and gloves when using the buffet restaurants made sure everyone was safe. We were woken up a few times during the night due to the loud guests , which wasn't helped by the gaps in the doors. Overall we had a nice 4 days away but I'd say improvements need to be made , especially with the booking of restaurants, the app just doesn't work or it can not deal with the number of people using it.

We only had a week but it was very nice,good was plentiful and of a reasonable quality. Room was comfy good shower. The only disappointment for us was the beach,it was gritty shingle and stepped quite steeply in to the water .

Just returned from this amazing hotel firstly Covid they have it all covered you’ll feel totally safe here, views are stunning it’s cleanliness is second to none, all rooms have wonderful views food is fantastic especially loved all the al a carte Restaurants however the buffet restaurant was amazing too drinks are certainly the best we have ever had in a all inclusive hotel lots of branded spirits but it was the staff that made this holiday for us especially Danielle & Claudio not to mention Sofia from reception she was so helpful but all the staff are amazing they can’t do enough for you everyone of them they are all a credit to this beautiful hotel we came here to this hotel because it was recommend by our friends & we were not disappointed well done to the whole team Hopefully we will be back with our family in the summer 🤞🏼