TUI BLUE Lagoon Princess

We visited the hotel for two weeks at the end of September and were not disappointed! We had a swim up suite which was truly amazing and the maids that came every day were excellent - particularly Kalouda who always made such an effort with us. The two girls at the Poseidon bar were always brilliant and we were impressed with the drinks on offer. We were a bit nervous before because of some of the reviews about the food but there was so much selection and there were different theme nights at the main restaurant so you got plenty of variety. It was perfect for all of us including our 1 year old daughter! Aeglos in the main restaurant was so good with everyone and such a hard worker throughout he was brilliant. The pools were all a bit cold to start with but you got used to them when you were in. The beach and everything to do with the hotel is immaculate and so well maintained. After a fantastic 2 weeks we really didn’t want to come home but will definitely be returning soon.

The only pro’s for us were the hotel is modern, spacious and the rooms were lovely, spacious and clean! The entertainment team were lovely, a true credit to the hotel and the snack bar made delicious pancakes! Having stayed the last week of the season (7-14th Oct) we were highly disappointed with several things as mentioned below! 1. The food was 99% of the time cold & after a couple of days it was clear we were getting the scraps to use up what was left. The food made me very sick one evening! 2. Alcholic drinks were watered down and got worse towards the end of the week! Even the orange juice at breakfast was watered down the last couple of days. 3. The hotel grounds were covered in Millipedes which was gross! 4. The entertainment was lame - the staff told us there wasn’t enough interest to put the full shows on and so there was no decent entertainment for adults! Very boring in the evenings! 5. The hotel was closing around us - the “al a carte” restaurant’s and bars were all closed half way through our stay. 6. The inside pool was NOT heated despite TUI advertising that it is heated in October. This was a shame as all the pools were freezing! 7. There were living flies in the family pool - this was actually closed off on the last day near the end of the day because of this! Pretty gross. 8. There was a huge argument in the restaurant with a mgr and a waiter one evening... just what we wanted to hear whilst relaxing in the ourdoor lobby! 9. You are not aloud an iron in your room - massive put off! Who wants to take all their clothes to reception to go down to a communal area to iron their clothes? The iron also spits hot water and I am now left with a scar from the hot water burning my arm! 10. The floor by the pool was very gritty and rough and caused both me and my husbands feet to cut and bleed! 11. The aircon in our room was broken and we were promised someone would come and fix it - they never did! 12. TUI rep was uninterested in our complaint when we approached her - she just told us to contact TUI when we got home! Maybe our experience was due to it being the end of season but I will not be returning to this hotel having been to plenty of 5* hotels i’m sorry but this doesn’t compare!

Very nice hotel, ultra friendly and helpful staff, good size rooms kept very clean, Food is adequate, typical all inclusive meals! Always find something you like! Spa was very nice but the indoor pool is very cold. Lovely swimmming pools but very cold in October! Sea is slightly warmer! Location isn't great and there is very little to do outside of the hotel!