TUI BLUE Kalamota Island

No one in their right mind can write a good review about this place. Everything is very round down and the layout of everything has no logic behind it. This place is a total mess. Horrible service, food, and overall quality. 2 of the workers here where nice but the rest were angry and had no idea what customer service is. Don't waste your money here unless you like bad service, bad food and loud, drunk, obnoxious Russians who will make sure theirs no peace and quiet...:)

My boyfriend and I stayed here the first week of August and to be honest best described as average at best. We’d view this as a good 3* hotel and certainly not a 4* after staying at various hotels all over the world. This hotel has many positives, the location for a start is beautiful and picturesque! The staff also were very welcoming, helpful and always there to answer any questions! The food was ok but better than what we were expecting for an all inclusive. The room we had (villa 6) was amazing with a lovely sea view and it was lovely and clean (however a tip here is that unless you’re an early riser you won’t get any sun to your terrace throughout the day..). Be warned that not all of the rooms face the sea though - we upgraded to room 604 (biggest terrace and sea view) and did not regret it. The beach is ok, not white sands but not rocky either - occasional bits of rubbish and pollution but bare in mind you’re close to a fairy busy dock with the ferry etc. Now for the negatives we thought; Advertised as an “adult only luxury hotel” we found there was locals and visitors using the facilities with no one policing this including kids using the pool area. Now I don’t mind kids on holidays however when we’ve specifically paid for an adult only this goes out the window so pretty annoying really... Also the beach facing usually has the visitors / local families on it so if you’re expecting a chilled and quiet day by the pool or beach I’d reconsider. With this “luxury” hotel we found it somewhat cheeky that the hotel hires out their sun beds for 3 hours a time - surely priority should go to hotel guests etc. Seen as it’s advertised to be so secluded etc. The hotel has “rules” saying no reserving sun beds when this is all that a lot of guests seem to do so unless you want to get up early the likelihood of you having a sun bed can be minimal. We were sat next to ‘reserved’ sun beds for about 3/4 hrs some days that never actually got used. I know covid has played a massive part with how hotels have to run at the moment however the TUI website still says there’s activities being run such as aquerobics. Not once did we see this so maybe if things have been taken down don’t advertise them? I think the hotel could benefit massively from having some sort of sports equipment such as kayaks and paddle boards (a few guests kept asking for the kayak man / activities) - there is a local who rents kayaks opposite the hotel but was never seen through the whole week we were there. We were just told by the hotel to look out for him / when he felt like rocking up. Again I know covid has played a massive part with management however as friendly as the staff were we got the vibe many were fed up. Especially the waiting staff in the restaurant and dining area - I think this is mainly down to the virus and being over worked in all honesty. Especially the kitchen staff who prep the food then have to stand there to serve us because they’re no longer allowed to run a buffet system. Also on that if you forget and ask for more food you occasionally got met with an eye roll or heavy breath - we get it you’re fed up but change your system if required. We also found there to be a lot of flies on the food and although eating outside there was no preventative measures for pests / fly zappers etc. Our biggest hate for this hotel has to be the cats! Constantly lingering around the bar / restaurant at meal times begging for food - not something I’d expect from a 4* “luxury” resort. Guests being followed and pestered by cats I don’t believe it acceptable. However the caveat Is that some guests enjoyed it and some didn’t do there was a somewhat 50/50 split. We also requested the packed lunch service the day before when we went diving on the mainland - again this was met wjth a heavy sigh and eye roll since the message wasn’t passed on. If you also take a few bottles of any drink from the small fridge in the bar this seems to be an issue. We got questioned as to why we took 4 bottles of water (500ml).. baring in mind you’ve got a mini bar in your room and it’s an all inclusive resort and bloody hot! As part of your stay it’s also possible to book the small wooden tower for dinner which has an amazing view of the beach and port. However at a cost of £90 and one set menu (mainly fish which the boyfriend isn’t too keen on) it’s a costly option for sure. Overall not a half bad stay - made better by us venturing out etc the ferry is a pain but it is what it is you just have to remain flexible. Massively would advise to plan ahead!! Bare In mind there’s not a lot to do on the island apart from walks and drink by the pool. Unfortunately We wouldn’t stay here again

The location is fantastic, it's peaceful, the sea is so clear, there are lot of walking trails throug island nature. The island has good daily connecton to Dubrovnik and other islands around (Lopud, Sipan) and the port is close to hotel. The hotel itself is in very good condition, the rooms are perfectly clean, the pool is nice and it is located practically on the beach, you have a see view from restourant, from poll and from rooms... We had all inclusive and it functioned quiet well even due to covid 19 restriction. There were times when you had to wait for your food or drink or dinner service but I wouldn't put it as hotel minus, because guests aren't allowed to take anything by themselves, but waiting to be served due to legal regulations... The choice and quality of the food was great, as also for coctails... The hotel stuff was really warmharted and attentive and tried to enable every request...