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Reviews
Tripadvisor Traveller RatingBased on 187 Reviews
Traveller ReviewsRanked #18 of 342 hotels in Krakow
Traveller Rating
Excellent
165
Very Good
13
Average
1
Poor
3
Terrible
5
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Navigate46591568852 said...
Excellent location, outstanding and warm service
Travelled on 06/2025
Last weekend, we stayed at the H15 Luxury Palace Hotel.
It was a fantastic experience. First of all, the location in the old city centre is excellent, with many attractions within walking distance. The lobby was beautiful, and we were warmly greeted by the reception staff, who offered some drinks upon arrival. It was clear that the staff are very well trained, as everyone smiled and greeted us.
Our room was lovely,...
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380TinaH said...
Perfect hotel in a wonderful location
Travelled on 05/2025
Beautiful hotel in perfect location, the staff were fantastic from the moment you enter to the moment you leave! We stayed for 4 nights with bed and breakfast, we had a superior room. The room was beautifully decorated throughout with a huge accessible bathroom which had been newly renovated. The room was cleaned thoroughly through out and done daily! Full mini bar is available, water restocked daily and not charged....
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Maukyt said...
Will be back soon :)
Travelled on 05/2025
Hotel is beautiful. Old palace transformed to place where you feel amazed by very successful attention to details and letting historical place shine.
Rooms are very spacious with feeling of cleanness and privacy. The colours used are very calming and beds are extremely comfortable.
Bathrooms are spacious. Only down side shower gel dispenser is placed very high and if you want to enjoy the bath instead of shover, you ...
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beverley w said...
Fantastic staff and hotel
Travelled on 05/2025
I have worked in Hotels for a number of years. The staff here are impeccable, the reception staff perform a perfect check in. Our tour operators cancelled our tour before we departed Leeds Bradford airport . The staff went above and beyond to book us alternative tours. Breakfast was perfect , the staff never missed a beat. The restaurant staff were always attentive, friendly and welcoming. We will definitely be back ...
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David N said...
Pure Luxury
Travelled on 05/2025
An excellent luxury hotel in walking distance of the main square with all it's main attractions. Our room number 104 the Royal Suite arranged by our Grandson Oliver for our joint 80th birthdays was as advertised very spacious with historical furniture and original fresco decoration of the ceiling. The breakfast was a delight offering an array of breads, cereals, salads, fish, meats etc. and of course cooked food. Ser...
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