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Reviews
Tripadvisor Traveller RatingBased on 913 Reviews
Traveller ReviewsRanked #54 of 350 hotels in Krakow
Traveller Rating
Excellent
605
Very Good
229
Average
53
Poor
15
Terrible
11
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
brent0nz said...
Would stay again.
Travelled on 03/2026
Would stay again.
Spent 4 nights here and it was a lovely experience. Location was excellent for the main square area. The room we had was facing the rear and was very nice. The old features and size just made it for us.
Didnt have the breakfast so cannot comment on the food....
ricky f said...
Krakow trip
Travelled on 03/2026
Great hotel .staff were very professional and attentive when needed .Breakfast was great and hotel was central to everything...
AlliB23 said...
Average hotel
Travelled on 03/2026
The hotel is a beautiful historic building in an excellent location.
There is always someone on reception and the staff we met were friendly.
We didnt eat breakfast so cant comment.
The main issue was our room. We were on the third floor looking out over the main road. Firstly the room was very basic no luxury here. There was not a proper window so we couldnt let in air or any natural light which I hated! Also t...
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Susan W said...
Fantastic Victor
Travelled on 02/2026
Stayed at the sister hotel to hotel Santi but had to use this hotels reception to book in and any other queries.
The hotel clerk working on reception was called VICTOR
He was an amazing young man. He was helpful and polite and went above and beyond to help us with our many questions. Thankyou victor
Patricia and Susan....
joanne5678 said...
Great hotel
Travelled on 02/2026
Great hotel great location staff lovely just leave you to come and go as you please but always there if you need anything at any time ! Very traditional hotel very clean with modern bathroom let you leave luggage for as long as you like if you have late flight ! Only thing I would say is if you a light sleeper you can hear the tram outside so maybe request a room at the back of hotel ? We stayed in room 101 it was ma...
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