Buena Vista Suites

After a whole day at Universal Studios, we came back at 9pm and found that our keycard didn´t work. We went to the reception to get it fixed. Out comes the night manager and tells us that we have been fined 150$ for smoking in the room. We are all very suprised, since we don`t smoke. He told us , with a condecending smile, that it wasn´t from cigarettes, but from something else, and that we should talk to the daytime manager the next morning, who had been working earlier in the day when the "smell" was noticed. We went very chocked to bed. The next morning we talked to the other manager, and he confirmed that we had been fined due to strong odor in our room, and that the odor smelled of marihuana. It had been so bad, that housekeeping couldn`t be in the room for cleaning (she did however stay long enough to take the tip we had left for her) The manager told us that both he and the general manger had been called up to the room to smell, and they all agreed that it smelled strongly of marihuana in our room. Needless to say none of us use any kind of drugs, whatsoever. They didn´t believe us. We asked them to come to the room again to check the odor and asked them to call the police for a voulentary drug test. They didn´t find it necessary. We kept pleeding our innocence. Eventually they withdrew the 150$ claim. Either this is a scam the hotel is running or someone were in our room smoking while we were away. Either way, it was extremely uncomfortable to be wrongfully accused of something that we didn´t do and it ruined our stay completely.

Have stayed at this hotel before and it is usually been ok. Our visit this week was NOT! We were assigned a room, can’t remember the exact # but first, it was difficult to find because it was down a slender hall right next to the elevator shaft. Literally all night long as the elevator went up and down it sounded like an airplane was flying overhead. The narrow hallway outside the door also amplified the sound in the hallway as people came off the elevator. It was the loudest room I have ever been in at a hotel. After trying to figure out how we were going to get any sleep at all, we called the front desk. They were no help at all. All the kept saying was for an upgrade fee they could move us. I felt like we were being taken advantage of. This room Should NEVER be used for guests and should be turned into storage/housekeeping area. So BEWARE. The hotel is not horrible and the breakfast is better than most, but this was totally unacceptable!

I think I would consider this hotel your average standard hotel located in not the best part of the Disney area. But, we were very pleased with it all around. The price was very affordable. The hotel was exceptionally clean, and their included breakfast was above normal with selections and quality. Every member of the staff that we had contact with were very pleasant and helpful. The drawback we found was the entrance to the hotel. There is only one entrance at their very busy corner location that you must get through a line of heavy fast moving traffic whether you are entering or leaving. They really should do something about that. It could be dangerous.