Royal Holiday Palace

When arriving at the hotel on check in after having to find my hand luggage suitcase that someone else had removed from the coach, reception staff told us that we could have a suite instead of 2 double rooms for 4 adults. We said we would look at the room but we had payed for 2 separate doubles. Before arriving I had contacted the hotel to ask can we have rooms close if possible which was told they would try there best. The suite was lovely but not for 4 adults with 2 single beds pushed together. The singles mattresses wasn’t even the same level so one was significantly higher than the other. Reception then told us they are over booked and that they only have 1 room on floor 1 and 1 room on floor 8 or we could stay in the suite that night and move to 2 rooms next door to each other the following day on floor 6. We agreed to this as this would be easier for us. When we went to move rooms they was complete opposite sides of the hotel but on the same floor luckily. During the stay in my double bed room the air con would leak water at night. I told reception and guest relations over 4 times about this who said it was fixed but when we would wake up we would slip as the tiles didn’t show water very well in the hallway. The carpet started to get damp towards the end of our holiday which I told reception. But nothing was ever done and we was told it was. Picture below of the leak 2 days into my holiday I become very unwell with stomach cramps, sickness and diarrhoea. I missed 2 days of my holiday to stay in the room as I couldn’t possibly leave. My family had to go to the pharmacy to get medication for me. I spoke to the holiday rep in the hotel for Thomas Cook and she said I would have to pay €110 euros to even have a consultation with the doctor for anyone to follow up the issue. This put me off eating in the hotel. Dinner and tea time consisted of chicken and chips every day! Got repetitive towards the end of the 11 nights. On Thomas Cook it says some international drinks which we assumed this would be included in the all inclusive, however for a single baileys it was €5. This should be clearly stated that they are an extra charge. Finally when we checked out we payed the bill that we had put on both room accounts for bottles of wine and restaurants throughout our stay. Once payed we asked for a receipt of what we had payed for but he didn’t understand and walked away. When we was waiting for our coach about 10:30pm a reception staff walked over to us to tell us they had missed €50 Euros off our bill and they need us to pay for it now. We said no as from our calculations we had payed for everything on the account. This resulted with 5 different members of staff surrounding us in the lobby area telling us we need to pay €50. This was extremely intimidating and disgusting as we had payed and checked out. Staff started to get angry telling us the server will pay for it out his wages if we never payed for it. We still refused as he wouldn’t give us a receipt of the €312 we had already payed and we knew we had payed the €50. They left us alone in the end as they knew we wasn’t going to pay. Overall, I would not stay in any of the stone group hotels. Many staff didn’t speak good English. Asking them to send someone to my room to look at the leak and they would try to book a taxi or send someone up to collect my luggage. Not worth £2500 for 2 people at all!!!!

We have been to a few hotels in turkey but not one was as stunning as this one. This is definitely a 5* hotel, everywhere you go people are taking pictures as this is one hell of a hotel. Food is fantastic and service is great, they really can’t do enough for you. I always said I would not return to the same hotel twice but this one has changed my mind. So much so we are returning next year for our 25th wedding anniversary and our daughter is joining as she doesn’t want to miss out staying at such an amazing place. We cannot praise this place enough and can’t wait to return

Went with friends in February the food was great and plentiful. staff was lovely. drinks were good with a wide choice of cocktails, entertainment was not bad for an all inclusive, would definitely go again