Royal Seginus

We usually go to Dubai every year for our ‘relaxing’ holiday but with restrictions etc. we decided to give Turkey a chance. We were really apprehensive but were pleasantly surprised! There are only a few things letting this hotel down, but I’ll come to those at the end. Positives: Rooms were immaculate and everywhere in the hotel extremely clean. We had no issues with cleanliness at any point and felt very safe in the current conditions. The pool area was incredible. A choice of pools to go in but the main pool is huge and never too busy. There are staff who go around cleaning the pool area and taking away empty cups. Special mention to Mevlut who gave us 5* service every day - clearing any mess away promptly and having a nice chat with us daily. He made us feel special to the hotel. The entertainment team also do an incredible job. ‘New’ specifically spoke to us every day to see how we were, even after working out that we were boring and didn’t want to take part in anything. He made us feel very valued and always had a smile on his face and was full of enthusiasm. He definitely have 5* service. The food at lunch and at night was great. The doner sandwich area and the pastry at lunch was brilliant and we went here most days. We went to the restaurant a couple of times and the selection was also good for lunch and could always find something. There are different themed nights for dinner every night and Mexican was definitely our favourite - the food was amazing. We also received outstanding service from Medeni- had our drinks out waiting for us before we even sat down and took our plates to our table for us. Nothing was too much for him. Again, his service was 5* and couldn’t fault him at all!! The bar in the lobby area was lovely to sit at night. There is also an outdoor part that has egg chairs and is very peaceful. The waitress there and the man behind the bar were always extremely friendly and did a great job. Negatives : There were a few which just stops it from getting that 5 stars. The options at breakfast are not great. But we take on board that this could be because we are British and the breakfast was so different from what we would have, that we just didn’t like the taste. I also think you would try more of the buffet was opened properly as it can be a bit intimidating trying things when someone is serving you. The overall service is a bit mixed. 70% of the service is what I would class as 5 star, but 30% let’s it down. The people at the pool bar were not very friendly and just seemed like they didn’t want to be there. And the staff at the doner sandwich area were also not very friendly and just seemed like they weren’t interested. Maybe this is because they have to do a different job now because of coronavirus and not being able to serve yourself, but I think some of them must remind themselves that they are working in a 5 star hotel. In general, the waiters/waitresses in the main restaurant have 5*, Mevlut and New who I mentioned earlier and the man who was always working in the patisserie - although having him work the patisserie and a restaurant doesn’t seem very fair as it’s not his fault when people have to wait. This is definitely one of the areas where Dubai excels - everyone gives 5* service with no exception and it feels almost a shame for the 70% who are doing this as they may be brought down by a bad experience from one of the 30%. All in all, we had a great stay at Royal Seginus and will definitely return when we are allowed to again. Thanks for a wonderful stay!

Arrived late at night on 26/09/20 for an amazing 2 week break and wow what a great hotel. On arrival taken to the late snacks where there was a great selection of late meals and snacks. When we arrived at our room it was amazingly spacious and luxurious, walk in closet, bathroom with great shower and sauna and extra large bedroom with loads of space. Plenty watersports down at the beach and a pier with a great selection of drinks. The pool area had lots of pools and a waterpark that was great fun, and great staff to keep you busy. The food in all the cafes and restuarants was plentiful and delicious and staff where attentive and pleasant. The highlight for us being 3 adults was the lobby bar on the balcony where the cocktails and beer kept flowing thanks to Ali Kulaz who is an absolute artist with his inventive drinks, a great guy well mannered and very funny. Our waitress the whole trip was Cagla Ilhan who was very attentive and never let our glasses run dry, she spent lots of time teaching us some Turkish and had a great sense of humour, she and Ali felt like part of our family after spending so many hours together in our incredible 2 weeks at the resort, we miss them badly. Will definately return as this was an amazing resort with even better staff.

Had a fabulous 10 days here at Royal Seginus. The animation team are amazing, really friendly and always make an effort to speak to you around the hotel. New is an asset to the hotel and always makes you feel welcome and included, I can't say enough about him and the Team, they're the best . Gezim at the pool bar is amazing nothing is too much trouble. She always remembers your drink and brings fresh ones before your glass is empty, she is so friendly and hard working, I've never seen anyone walk so fast! She is a credit to the hotel. Medeni in the main resturant, is a star, he always had a table ready for us with our drinks ready and super friendly, again a credit to the hotel. The situation has made things difficult but staff have really made an effort to make things seem as normal as possible. There is hand sanitizer all around the hotel, all the staff wear masks and you are given hand sanitizer at every meal. The tepanyaki resturant is amazing definately worth a visit. All in all an amazing holiday.