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Reviews
Tripadvisor Traveller RatingBased on 2852 Reviews
Traveller ReviewsRanked #1 of 385 hotels in Lisbon
Traveller Rating
Excellent
2706
Very Good
125
Average
17
Poor
5
Terrible
0
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Bernie W said...
Hotel da Baixa and Walking tour
Travelled on 11/2025
The room is very comfortable. We appreciate having our water refreshed regularly. The breakfast is very delicious with a lot of variety. The reception staff is always very helpful.
We really enjoyed the free walking tour with Pedro who was informative and friendly. We learned many things about the city and many places to go to on our own.
We will certainly recommend the Hotel da Baixa to anyone who travels to Lisbo...
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Agnes Z said...
Fantastic stay!
Travelled on 11/2025
The hotel and everyone who works here is fantastic, especially Pedro Falco, the Guest Services Manager. Pedro made great restaurant recommendations, planned site seeing activities and was overall amazing at making us feel welcome and very special! We will miss seeing Pedro and staying at this beautiful hotel when we go back home to Canada.
The hotel is located right in the centre of the old town. Walking distanc...
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zdibbers said...
Perfect location, perfect service, perfect hotel!
Travelled on 11/2025
This is a beautiful, well appointed hotel with excellent service. Its location is perfect for exploring Lisbon.
Our room was on the small side if you compare it to American standards, but it was so thoughtfully designed - there was a place for everything - and it did not feel cramped at all. The bathroom was large with a great shower.
The breakfast buffet was very good with a large selection of hot and cold foods.
T...
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Lydia S said...
Exceptional hotel and customer service
Travelled on 11/2025
I stayed at this hotel for four nights with my family. I have been to many hotels around the world and I can honestly say this hotel had the best client service of all the hotels i have been to. The hotels client services manager Pedro cares about his customers. He was amazing. Friendly, helpful, kind. Examples include a surprise bday cake at breakfast; a free tour of Lisbon run by Pedro. pedro made dinner and attr...
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Kris B said...
Great hotel in the center of things with wonderful service!
Travelled on 11/2025
The hotel is wonderful. Great location and a clean elegant vibe with thoughtful attention to detail. Excellent buffet breakfast and comfy bar with occasional live music.
The customer service is superior especially the manager and concierge Pedro who went above and beyond in providing every manner of personal service from the time we arrived until we moment we left. Resto recommendations transport and many extras...
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