H10 Big Sur

I have stayed in H10 hotels before but this hotel has to be the worst - food awful, room awful, staff rude - pool area was quite nice but that’s about the best thing in this place apart from having to queue early morning for access to pool. H10 Conquistador was lovely - complete opposite of Big Sur.

Adults only hotel that has been sympathetically renovated/updated. The public rooms (reception area, bar, restaurant, etc.) are light and open with pleasant decorations. There is live entertainment provided every night. The pool area is set in mature gardens and is very pleasing on the eye with plenty of sun loungers and relaxation pods. Breakfast is the usual buffet with hot and cold items, omelettes and pancakes are cooked to order and there is something to appeal to all tastes. Dinner is also buffet-style in the main restaurant but there is also a small restaurant serving a la carte delicious meals - it is recommended to book a table here. The staff go out of their way to be welcoming and helpful. The location of the hotel can not be faulted; it is right on the seafront and it is just a few minutes pleasant walk along the promenade one way to the bars and restaurants in the old town and the other way to further bars and restaurants and the site of the large weekly market. There is a small supermarket next door to the hotel which sells a vast array of items. It is well-worth paying the reasonable extra charge to have a room with a sea view as the outlook over the harbour is excellent and the sunsets spectacular from the large balconies provided. The room and bathroom was well fitted out and very comfortable. The air conditioning was very efficient. We thoroughly enjoyed our stay in this hotel and look forward to returning soon.

We had a lovely holiday until the last 4days when it was lockdown. The staff at this hotel were lovely and so helpful. I am gluten free and our waiter use to show me around saying what I can eat etc., Rooms were spotless - although there was a coffee machine I prefer tea in the morning so requested a kettle (Free) just make sure the maid leaves teabags. It certainly worth having a sea view on a high floor. On the 8th you have two sun decks one each end of hotel with brollies. During the lock down which was horrendousl bar was closed. So when the police went by a quick move to the supermarket for wine etc., The hotel is in an ideal position.Food good. We certainly enjoyed staying at the Big Sur would like to return again at a later date. So when this virus hopefully goes soon, if you book this hotel you will certainly enjoy your stay.