The Harbour Club

We arrived late on friday 30th August. We were dumped off at the bus station and had to find our own way to the reception. After checking in a taxi was ordered which took us to our apartment in harbour club 2. Equipped with a map locating our room we got out of the taxi and tried to find room 14A. A woman and young girl came to our aid and the young girl found the room for us. It was in a dark corridor. You couldn't see the door. We unpacked and went to bed. The next morning we went to Lidl and stocked up. We spent the rest of the day on the sunbeds which were on our balcony. At approx 9.20pm we went out for something to eat. We ended up at the Harbour Club for a drink after purchasing the wifi which was quite pricey. We then climbed back up the stairs to our apartment at about 11.20pm. My husband was having difficulty opening the room door especially as it was so dark. I put the torch on my phone to help him and as I watched him struggle I realised there was no handle on the door and that in fact there was no lock either. Then I noticed the passage light was no longer switched on but the bedroom light was. When I looked through the window I could see my travelling hand bag was upturned on the bed and the passports strewn over the bed. That's when I knew we had been broken into. The door was still locked however so I had to bang on somebody's apartment to ask them if I could use their phone to ring reception. These apartments are just out on a limb. The local police were too busy to come and the national police were going to be a while so as we thought nothing had been taken the receptionist cancelled them. It wasn't til we were getting ready for bed that my husband noticed that all of his shorts and t shirts had gone. The whole shelf was empty. Then we remembered cigarettes which he had bought on the plane were gone as was his jeans which he travelled in. The hotel were useless. Nobody called or telephoned to check that we were ok. I was traumatised and was very weepy for quite a few days later. I just wanted to go home. This room is an invite to any burglar as it is so dark in the corridor. There should be a light on permanently at night and the top gates should be locked. Anyone can walk in. I can't believe that this room has not been broken into before and I also think that the couple who showed us where our room was had something to do with the break in. Be very wary of this room - 14A

This was our third time to the Harbour Club and second time in the lower HC 1. On our first visit we spent a week in the upper HC 2 and on reflection this was a much more relaxing experience where we were far enough away from the nightly entertainment to not notice the noise. This year we really noticed the intrusive entertainment noise which started at 8pm and finished at midnight with revelers taking another hour to disperse. Cleaners started a 7.45 each morning leaving little time for pieceful sleep! With no Aircon windows had to be left open to aid cooling making noise intrusion even worse. The apartments are clean and functional but are showing their age. The resort also suffers from the early morning rush to claim sunbeds by draping towels over them and then no one using the beds for hours.

I didnt relise the high reviews of Harbour Club are artificial high. This is due to having majority of its positive reviews by its Time Share customers who have priority over TUI cutomers. This is my personal opinion! We arrived and had the most disappointing start to a holiday we have ever experienced with Tui or any other travel company!. The Tui transfer from the airport dropped us just below Harbour Club 2 entrance, so we had to walk down the hill to the main reception to checkin with 2 suitcases and hand luggage items. Only to be be told that our accommodation is in Harbour Club 2. So a long walk back up a steep hill with the same luggage in 35c heat and full sun! No Taxi transfer was offered or mentioned! All Tui Airport transfers to The Harbour Club Tenerife are droped and collected from the Titsa bus station a 3 minute walk away. No mention of this anywhere! Although the accommodation is large, clean and tidy, it is heat oppressive. There is a pedestal fan provided in main/ kitchen area, and all it’s doing is circulating the internal heat. The window in the bedroom which is sealed has no opening (and iron bars fitted) there is a ceiling fan in the bedroom (with a maximum speed of a snail) but all it’s doing is again is recirculating the internal heat even though patio door is open. The beds are firm and comfortable but the mattress protector is plastic and feels like you are sleeping on plastic bags, this combined with the oppressive internal heat does not make for a good nights sleep, like sleeping in a greenhouse. The tiny balcony has patio table and four chairs with a parasol you can’t open as it’s too large, also provided is a clothes dryer but once these are all unstacked and opened there is no where to stand, the balcony is that small! What I didn’t expect is the view from the room to be of a brick wall with iron railings, with a main public thoroughfare where every one can look into the rooms! It feels what I imagine a view from prison cell to be like, or as a caged animal in a zoo! Does Tui treat all it’s customer in the The Harbour Club as second rate customers and put them in the worse rooms? The swimming pool is approx 36 feet by 50 feet, bigger than a plunge pool but smaller than normal size. During school holidays they relax the rules on inflatables in the pool, you can imagine that once 3 or 4 large inflatables are in the pool there is not much room as was the case. The bar/cafe area was surprising a nice area and we were served promplty with good food and drinks. The only positive thing i really say about this place. As with other poor reviews about The Harbour Club i expect a reply that we should have checked prior to booking and reffering to TUI website. All i can say information supplied is liberal with the truth! Im sorry Tui and The Harbour Club, we wanted to come home as soon as we arrived and wont be returning!