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Reviews
Tripadvisor Traveller RatingBased on 3486 Reviews
Traveller ReviewsRanked #77 of 535 hotels in Madrid
Traveller Rating
Excellent
2344
Very Good
619
Average
177
Poor
124
Terrible
224
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
vanessahR1671TH said...
2nd time to stay and its getting better
Travelled on 02/2025
Great location at the bottom of Grand Via overlooking Plaza España, right next to Metro station. Super busy hotel. Rooftop bar fabulous and again very busy. Arrived at 12 noon and room was ready. Second time to stay here and big improvement on the service. Doorman hailed a taxi and gave us bottled water for the journey. Highly recommend due to vibrant atmosphere...
travelfranck said...
Wonderful, but for some details
Travelled on 01/2025
Fantastic location and iconic building. Check-in and check-out were very efficient. We got an upgrade and the room was spacious and clean, with a beautiful balcony. Breakfast was very well organised and plentiful.
There were some details that disappointed though, such as the cheap plastic toilet brush and room service...
LESLIE W said...
Great stay!
Travelled on 01/2025
Great location, amazing breakfast buffet and staff were super friendly and helpful! Would def stay again!...
Go362777 said...
EXCELLENT EXPERIENCE
Travelled on 01/2025
Our experience was very good. The staff was very friendly and helpfull.Excellent location.Perfect breakfast. ...
89FioM said...
Impressive
Travelled on 01/2025
We had a fantastic stay at this hotel. We were in one of the corner rooms on 25th floor and the views from the front windows and bathroom window were amazing. The roof top bar was great, lovely to sit and enjoy the views and vibes of Madrid. Staff very friendly and attentive. Plenty choices at breakfast. Hotel in a perfect location for exploring. Lots within walking distance and metro stop right outside hotel. Would...
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