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Reviews
Tripadvisor Traveller RatingBased on 4068 Reviews
Traveller ReviewsRanked #74 of 555 hotels in Madrid
Traveller Rating
Excellent
2785
Very Good
698
Average
199
Poor
140
Terrible
246
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mark T said...
Fabulous hotel!
Travelled on 11/2025
This is one of the best hotels we have ever stayed in. We couldn't fault anything.
Easy check-in experience. Two dedicated secure rooms to leave your bags in if you're early arriving or late leaving. Friendly, efficient and attentive staff.
Beautiful room with huge comfy bed separate lounge area, safe and fridge, his and hers basins & walk in rainfall showers in bathroom. Fabulous views of city from window. Room wa...
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SOQ2010 said...
Row Row row your boat
Travelled on 11/2025
Ideal location , neat rooms but dull dark and dreary corridors which hotels architects and interior designers should look into ....
KPandDJ said...
Top notch all around
Travelled on 11/2025
We stayed at the RIU for the commanders/dolphins nfl game so the hotel was at capacity but that did not effect excellent service. Every employee we came in contact with at this hotel was ready to assessed with anything you needed. We were on the eighth floor and The room was clean and large with a very comfortable king bed. It was a very nice perk to have bottle of water replenished everyday. I cant say enough good ...
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Nedser1 said...
Great location
Travelled on 11/2025
Nice hotel in a great location for exploring the city. Nice practical clean rooms, ours looked as if recently refurbished. Good selection of food at breakfast. Sky bar impressive but drinks slightly overpriced....
ccyy4 said...
Horrible service and elevator system
Travelled on 11/2025
This hotel was included with our tour. There were a total of six of us. Upon first glance, the hotel seemed really nice. Unfortunately our experience wasn't very bad. The best part of the hotel is the location, walkable to many local sites. In our first standard room, the bed was very comfortable and the bathroom was clean and with good water pressure in the shower. When we came back at the end of the tour though we ...
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