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Reviews
Tripadvisor Traveller RatingBased on 4202 Reviews
Traveller ReviewsRanked #71 of 559 hotels in Madrid
Traveller Rating
Excellent
2881
Very Good
724
Average
206
Poor
141
Terrible
252
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
raphaelgarti said...
A good hotel in Madrid center
Travelled on 01/2026
The Riu hotel is on the plaza de España, a few meters from the metro station, easily accessible from the airport and main locations.
The hotel is modern and the (deluxe) room was big, quiet and convenient.
Breakfast was better than in most similar hotels.
Although it's a big hotel, there are staff at every point, guessing what you need before you ask.
We arrived a bit early, stored the suitcases and went for a wa...
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Resort26069132979 said...
Excellent
Travelled on 01/2026
Nice and spacy room with exceptional views of Madrid city.
Hotel Lobby is amazing and the receptionists are so nice and professional.
The lobby bar is also fantastic where we spent almost half day there for drinks and watched the streets in a rainy day of Madrid.
The bar staff named Yoseff (I may not type it correctly) who was so nice and helpful (my thanks to him).
As it was cold and rainny day when we stayed ...
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barryhjones said...
my birthday
Travelled on 01/2026
hola,thank you very much for looking after us ,we don,t normally stay in big hotels.but i remember this hotel from years ago.i never thought we would stay one day ,also thank you for the up grade,we will recomend this hotel...
Stewart T said...
Average stay at the Riu
Travelled on 01/2026
Negatives: no coffee maker, no washcloths available, no offered help with luggage, irritating elevator system, room not always cleaned daily, no food room service
Positives: location, clean, great roof top bar with reasonable food there...
William R said...
Always a treat to stay here
Travelled on 01/2026
An extra person joined us and while unable to add a bed or change room on the app, the front desk did set us up in a room with a sofa bed and minor extra cost. Access to the rooftop is always a great bonus and we make sure to use it to wind down with drinks and tapas. ...