Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3327 Reviews
Traveller ReviewsRanked #87 of 532 hotels in Madrid
Traveller Rating
Excellent
2220
Very Good
591
Average
172
Poor
122
Terrible
221
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Little_Philip said...
Worst stay in Madrid
Travelled on 12/2024
One of the worst stays in Spain ever.
Accommodation
There was no air-con and our room was so hot - it felt like sleeping in a parked car in the sun. We had to open the window which meant the noise of traffic, honking and revellers shouting through the night.
The bed was also very hard and uncomfortable, the bedding scratchy and the pillows flat without any neck support.
Room service
We ordered room service, whic...
Read more
Sara_Serna said...
Fabulous stay! Well rounded service with great hospitality.
Travelled on 11/2024
We stayed a week and enjoyed each and every day. Breakfast is amazing. Great views from room and hotel is in a centralized location in Gran Via. ...
PiersR said...
Nice view but
Travelled on 12/2024
No water in room (mini bar completely empty, and warm) A.C doesn't work - room overly hot. Told that it's a government rule you can't use AC at this time of year. So looks like sleep will be out of the question.
Room service requires you to use an app that doesn't work. When you call reception, no one answers the phone. So this requires you to to go down to reception. They give you a telephone number for room servi...
Read more
ELPtravelers1 said...
Great location, great service
Travelled on 11/2024
Very nice hotel, location is great and the customer service above excellent. Definitely will be back....
Mark B said...
Nice location, bad service
Travelled on 11/2024
The location of this hotel is great, the service is not! It felt like this hotel caters to a more corporate environment. Never really felt welcome, not much help from any of the staff. Madrid was great, but I'd find somewhere else to stay if I come back....