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Reviews
Tripadvisor Traveller RatingBased on 4071 Reviews
Traveller ReviewsRanked #74 of 555 hotels in Madrid
Traveller Rating
Excellent
2789
Very Good
698
Average
199
Poor
140
Terrible
246
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
taipo2025 said...
Clean and good services.
Travelled on 11/2025
The location is very good for tourists. You can visit most of the spots on foot, Room size is good and clean. ...
Sunshine13809332597 said...
Great location. Great support and services.
Travelled on 12/2025
Great location. Great support and services from staff in all respects, starting from check in, room tidying up, refilling of necessities, welcoming gesture everytime arriving hotel, quality of food and staff services in breakfast buffet , etc...
Mark T said...
Fabulous hotel!
Travelled on 11/2025
This is one of the best hotels we have ever stayed in. We couldn't fault anything.
Easy check-in experience. Two dedicated secure rooms to leave your bags in if you're early arriving or late leaving. Friendly, efficient and attentive staff.
Beautiful room with huge comfy bed separate lounge area, safe and fridge, his and hers basins & walk in rainfall showers in bathroom. Fabulous views of city from window. Room wa...
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SOQ2010 said...
Row Row row your boat
Travelled on 11/2025
Ideal location , neat rooms but dull dark and dreary corridors which hotels architects and interior designers should look into ....
KPandDJ said...
Top notch all around
Travelled on 11/2025
We stayed at the RIU for the commanders/dolphins nfl game so the hotel was at capacity but that did not effect excellent service. Every employee we came in contact with at this hotel was ready to assessed with anything you needed. We were on the eighth floor and The room was clean and large with a very comfortable king bed. It was a very nice perk to have bottle of water replenished everyday. I cant say enough good ...
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