Hotel Frixos & Apartments

Me and my boyfriend went on holidays to this hotel, when we got our room we weren’t happy at all with the room as it was very outdated and the balcony was overlooking different hotel reception and staff from the other hotel keep looking in to our room as it was on the first floor this was not pleasant and I was really mad as I couldn’t even change as they have keep looking in.. The breakfast was ok nothing special but you can choose something - tomatoes, cucumber bread, feta, cheese, olives, some fruits and few more stuff. The pool area was very lovely I enjoyed sitting and swimming there. The hotel is in good location, as it’s quite at night but 3min walk from the hotel you have lively Malia. Overall the hotel is ok 👍

When we got dropped off we had no sight of hotel Frixos it was dark and was meeted by a man wearing plain clothes who escorted us down a dark alleyway and walked for around 5 minutes which made me feel unsafe. When we arrive at the hotel at around 12 at night we was greeted by a blonde haired southern woman who brought us in the reception area and said we may as well do the introduction whilst everyone was together. There was a brown curly haired girl stood there with 2 of the other hotel staff looking down and fed up not a smile or anything! The blonde woman said she understood that we was all tired from travelling (which we was) and asked for our passports to check in and then for a cost of €5 for European tax for each room. Then explained that the air-con was €45 for the week and that the ‘safe’ was €15 Euro for the week which none of this was mentioned previously to start with! We decided not to pay for this as we have always had that included even when very basic. Also none of the facilities which are mentioned on the booking site were mentioned, she had us stood there listening to her in disbelief for around half an hour and I’m sure not a single person felt welcomed. She tried having a little laugh on the situation but nobody found it funny. We was then treated like cattle being brought up to our room one by one. We personally was brought up by Stelios the apparent ‘security guard’. He didn’t help with our luggage at all and opened our hotel room door then just left. We then started to unpack a few things and as I opened the wardrobe A ROTTEN BANANA was left in the wardrobe!!! We was disgusted. I then looked on the balcony of the apartment and found an empty glass bottle on our window sill. We didn’t want this start to ruin our holiday but we was furious. In the morning we came down for breakfast and found out that we would be eating Salad and bread for breakfast all week, I mean who eats that for breakfast? After breakfast we asked the older man on reception who was not introduced to us about the Sauna Gym and Steam bath that was mentioned free & included on the website. I asked could I use the sauna and he said the sauna was €8 for each of us at one time!!! I was shocked and walked away. At the pool area I seen the rep that invited us to an invitation meeting I approached him and mentioned about the sauna and facilities that were included on the website and the hotel asking for a money to use them. He told me he never heard that’s before and it was false advertisement he said he would contact the team and get it taken down. After all this we was told at the ‘introduction meeting’ the bedsheets towels would be changed after 2 days and our room would be cleaned. The second day there was no sign of this. I decided to strip the bed and left the sheets off on the floor along with the dirty towels as I seen the cleaner was on our corridor. The mattress always covered in dirty stains ( PLEASE SEE PICTURES ATTACHED) which knocked me sick. She came into the room and started shouting at me in another language! I know it was shown as a 3 star hotel but this was a joke. I was appalled this made me feel even more uneasy and uncomfortable! Even the shower leaked all over the floor every time we used it for more than 5 minutes and had to hold it every time it was being used. I would also like to add I spotted ants and other insects crawling in the games room. If this is the way you treat your guests then shame on you all! There was no customer service whatsoever no ‘hello’ when we entered and left the hotel and never even got a smile which is basic manners! How lovely. We constantly felt uncomfortable here and not wanted and we did nothing to get treated this way. The thing that topped it all off was my boyfriend aftershave going missing which I payed £70 for & around €30 he was absolutely devastated and felt like he couldn’t leave anything around after this. This is actually the worst hotel I stayed in and I don’t think they care about there guests whatsoever. It’s a shame because this really put a downer on our holiday. There was no entertainment no fun or anything. Your hotel is a shambles. We are never coming back you should be ashamed! Regards.