Holiday Village Atlantica Kos

Myself, partner and our 2 children (7yrs and 5 months ) came here for 2 weeks in October ( 10th to 25th ) We had notified the hotel of our special circumstances prior to our arrival and they went above and beyond to accommodate us. We couldn't thank them enough given it was our babies lifeline. The chef and 2 x sous chefs were incredibly helpful and couldn't do enough to assist. Upon arrival the staff were very friendly and assisted us with our special requirements immediately. Food Food was lovely, there was a varied choice, all nice and warm. Definitely better than many other All inclusive hotels I have stayed at. In fact the chefs are too good for this place. Rooms We had a family room with partition, we stayed in room 365. The only positive I can say about the room is the beds were so comfy. The room was so small, we had a baby so required a cot, however they didn't remove the 2nd bed to make room for the cot so we had no room to manoeuvre. The shower was intermittent between scalding and cold. We reported to reception after my daughter got scalded, advised it was fixed but it wasn't and continued to happen. The maid don't clean properly, just a cursory sweep and bed making. We had to regularly ask for towels or fresh bedding when baby had been sick or had an explosive poop. The noise was incredibly loud Not only from the amphitheatre but from people walking by too. So much so not only did it keep waking our baby but our babies white noise teddy kept going off because it was so loud. We asked if we could move but were told we would be a considerable amount. Then fireworks for the many wedding went off late right outside our room on many a night which scared the living daylights out of all of us but more so the poor baby who was fast asleep each time. You would think families would be placed away from the ridiculous noise. Pools The pools are not suitable for young children. The splash pool has a really rough surface which caused many a child injury, including my own. The only other pool that was of an adequate depth ( not too shallow and not too deep ) was the quiet pool near the amphitheatre. It was 1m10 though most of the time the children couldn't use it as it was being used for swimming lessons. Other than that the pools were either above 1m50 or below 70cm. They were dirty with lots of sand and debris in the corners. Plenty of sunbeds. Kids club Kids club was fantastic, very accommodating and plenty of variety. My daughter couldn't wait to go to them. Though the evening sessions from 20:30 to 22:00 hrs is a little late for the little ones. The only issue I found was I asked if they could help my daughter with her sun cream ( They are outside for 2hrs sometimes ) They said they are not allowed!!! Absolutely bonkers and political correctness gone mad. If you can't assist the children with sun cream in a hot climate they shouldn't be outside. Beach The beach is lovely and the sea is warmer than the pools. All in all this is a 3 star hotel at best, the best thing about it was the staff and food. It's way too noisy at nightime, pools inadequate for younger children. Needsalot of improvement to calls it's self a 4 star hotel.

This hotel is fabulous for both family’s and adults , the rooms are very modern and very comfortable beds air conditioning great , food great there’s not a bad thing I can say about it , except enjoy your holiday