Be Live Experience Marrakech Palmeraie

Some of the staff are really nice and willing to help but alot of them just ignore you and are blatantly rude to you if you happen to speak English. The food was nasty, period! Had lots of flies in the restaurant you couldn’t leave your food to go get a drink and come back to eat it because the doors were left wide open for the flies to come and dine with you. Marrakesh is really a lovely place but the hotel ruined our holiday. We would not to revisiting .

Overall 5 stars worthy. Staff friendly and willing to assist/help. Rooms clean and tidy with daily water and coffee/tea facilities. Two pools available with and without animation. Take your earplugs if you chose the pool with animation 😁, at least I would. There is animation near the reception area in the evening or you can go to the Sports bar to play free games.

Currently sat in our fabulous hotel room which is very clean and all facilities are in good working order! Hair dryer, toiletries, TV which has a English movie Chanel, comfy bed and nice pillows!! This hotel is very nice we have a 2 year old and the staff are so friendly and so kind! The lifeguards were wonderful my daughter Poppy and she was invited to play in the pool and with the lifeguard and this gave me and my partner a bit of a break which was so nice! Now we are not party people but actually enjoyed the music which by the way is not always loud - there was a mojito party which was great fun they made ice lollies and got all the tables in the pool and served drinks! The entertainment team are not pushy at all they invite you but don’t hassle you and another thing the spa people are lovely too not constantly bothering you which makes a nice change! Photo guys are great about it’s about £3.50 a photo and no pressure to buy them! There are plenty of sun loungers and the lifeguards go out of there way to pull beds round and get you brollys ( could do with some new ones though as a bit tatty) the main swimming pool is amazing with lots of areas for laying around to top up the tan! Water guns are sold in the shop and make for great fun and again the lifeguards got involved with the kids in the pool and were fabulous!!!! The kids pool has lots of water slides which are all in working order and there are not loads of rules to spoil the fun so all can enjoy! The kids pool is in need of a bit of a clean though and I’m sure this will be done in the quieter months! The grass is very wet in areas so be mindful you don’t end up with muddy flip flops like I did ( they gotta keep the grass well watered though so not sure what can be done about this). All the waiters are just lovely going out of there way to get you everything you need and again so kind to us and our daughter! They are run off there feet making sure everyone has what they need! We met some people from Holland which were lovely and the French and morrcan guests were also very polite and made an effort to interact and say hello ( everyone was so nice in this hotel!!!) The food was good overall we found breakfast and the snack bar amazing but struggled at little in the evenings to find something we really liked and we are not fussy at all! ( could be that we went too late as we did not eat until About 9pm). The shuttle bus into the Medina is a great service and the bus driver made sure you knew where you were and reassured guests! reception was great very friendly and they exchange money there too! We paid deposit for the towels and let me tell you it’s worth every penny the towels are massive and good quality!!! I don’t really have anything negative to say this hotel it is friendly, clean and offers a great service we will be coming back!