Jaz Grand Marsa

WOW. What a lovely relaxing, fun filled holiday. From the moment we got there, We felt privileged. The staff on the desk were very professional, The Team in the Dinning area very helpful and served your needs . Mohamed Abdelatif, Hany,Diaa. Our Housekeeper Ali was good and Mr Abdel at the pool was super. The grounds were being relighted and plants bring replanted. Beach was ok, although the tide Limited my time there, There is a Jetty here which is really good for snorkelling off the reefs. Walk 10 mins along coast line to another which was better, able to share next door hotel facilities like drinks, sun beds was a bonus too. Highly recommend a visit. Guest relations Manager was always on hand to help and visited the customer regularly, which is something I've not seen anywhere before. Anni very good at her role. Thank you

We arrived late in the evening to this hotel, whilst we waited to be checked in we were directed to the restaurant which had been left open especially for the late arrivals we were then given our room which was a little hard to navigate to in the dark but we managed to find it eventually! We were further away from the main building and pool which meant it was quieter in the evening as you couldn't hear the entertainment, which was nice when trying to get an early night! The animation team were all lovely and did a good job with the entertainment, however at times we found they could come across as quite pushy, same goes for the guys dealing with the spa/quads etc. The food.. oh my the food!! The food was absolutely delicious, the hotel has knocked the nail on the head when it comes to the savory dishes, they changed it up each evening so there seemed to be a different theme running each night to cater for everybody's tastes! I raved about the sweet and sour fish for a week after I returned, so if they have that you MUST try it!! The only criticism I would have is for the desserts, we found some of them could be a bit tasteless however I have found this isn't uncommon abroad - although do try the carrot and cinnamon mix thing as that is lovely!! Whilst we were there we unfortunately had an issue with a member of staff in which management needed to get involved, to say they were brilliant would be an understatement, they were absolutely amazing - in particular the office manager. He not only dealt with the situation swiftly and effectively but he also gave us a free room upgrade to an ocean view room, left us a fruit platter the following day and always made sure to sit and chat with us if he saw us at lunch/dinner, on top of this he allowed us to have free late checkout on our last day as we weren't leaving until later in the day. All the other staff were incredibly friendly and professional, always happy to help and nothing was ever too much effort for them! Overall a brilliant hotel with friendly and professional staff who made sure myself and my Mum were excellently looked after and made our stay even more enjoyable - would highly recommend and I will definitely be returning in the future!

Has been a fantastic holiday thus far! The hotel Is amazing and the staff / people are so friendly - would deffo recommend if your travelling in either a couple or family. Make sure you interact with the animation team and ask for Clay, Manchester and Tito - an incredible bunch and have made our trip even more enjoyable. Also, deffo do the quad biking trip with ‘grand safari tours’ was a great trip out visiting the Bedouin people, Watching the sunset and enjoying the desert - would book again without a doubt!