Beatriz Playa & Spa

So it’s our first time here .. we was meant to be staying at the Sol just a few doors down but got changed to here & we honestly have had a fab 2 weeks all 7 of us ! Thank you Claudia & Jorge we’ve all loved your high energy & fun that you brought us all even though it’s a difficult time. ‘Boss lady’ Anastasia & life guard were brilliant in the mornings making sure no one stole the beds for the day whilst they buggered off to the beach !! Always so friendly & helpful. Food wise - ok I admit it could be better.. more varied , more themed nights & more to suit People’s needs etc, But it’s All inclusive .. we all know it’s Buffett quick turnover food!!! You should be able to grab a tea or coffee in the mornings earlier so the machines should be on all the time. Hotel very clean and staff always lovely - the bar staff seem a bit stressed so they could do with an extra pair of hands and the bar by the pool opening. Room lovely and clean and each day fresh towels & cleaned. Cuban Trio were great!! I’d like to see dedicated recycling bins As the plastic is beyond comprehension!! But we have had such a great time honestly . The palm trees and waterfalls are beautiful - spa is just beautiful and very tranquil. A kettle would be lovely in the room but you can hire one at €2.20 per day. We wish you all the very best during these difficult times and thank you for our lovely stay. The Burningham’s

Arrived on the 16th of July for 11 nights booked through tui, after a 10 minute coach trip from the airport, we got to the hotel. Checking in was fast & efficient & as it was 8.30 pm, we were advised to go straight to the restaurant which closes at 9 ish. Are first meal was fast, but tasty & we went straight back to are room, the room was large with a huge shower room, no bath. Are room was very nice, it had recently been refurbished & every thing in the room was like new. We where on the second floor on the right hand side of the hotel, which gave us a nice sea view. The next morning after a very good breakfast selection on offer. I asked at reception were the local supermarket was, it’s also where you will find small shops , some bars & restaurants. There’s two supermarkets the best one was the spar out of the two. You can turn left straight out of the hotel & walk towards a garden area, you head straight then bear the second left & then straight to the main shopping & eating area. It’s the only one nearest to the hotel. You can also walk out of the back gate which is at the end of the swimming pool & a quick left then right near the beach & 200 metre walk your at the same complex. Back to the hotel facilities, there’s three pools one for very young kids, near the gate area, then a large one for every one & on the left is another pool for more grown up kids. In front of all three pools is the snack restaurant & bar, it turns in to a speciality restaurant at night time. The hotel is on 3 floors built in to large square horse shoe shape, with the reception in the middle of the building. I spoke with Patricia & other reception members about various request & they where always friendly & helpful. Instead of people moaning on tripadvisor about faults, they should always go to any hotel reception, where they will always try to sort your problem out. I’ve traveled all over the world & I normally have two Caribbean holidays a year, but because of Covid I haven’t holidayed there since last June. I had two holidays to Tenerife & this one to Lanzarote. I’ve been to three out of four canaries & the Beatriz is in a very nice part of matagorda which is only a few miles from the airport. Planes are coming in all the time &. If your staying at the Beatriz & your on the left hand side of the plane, then you will see the hotel, it’s the only one that’s beige & in a large square horseshoe shape. We enjoyed are staying at the Beatriz & I would recommend it for any one 30 & over, as it’s not noisy & full of younger people partying around the pool. The entertainment is finished by 11.30 & the bars shut at twelve. So if your looking for a good hotel in a very nice district, then the Beatriz will be right up your street. And no self isolation on your return to the uk etc, but that will probably, put the canaries prices up, so get in quick if you can.

I should first start the review by saying that the facilities in this hotel are lovely, the rooms and communal areas are very clean which is a lot of comfort during the current climate. The hotel is a only a short drive from the airport, we opted to get a taxi rather than getting on the transfer coach that our tour operator provided to save time at check in. We walked straight up to the desk and checked in straight away. I must say that although friendly, the gentleman that greeted us was rather abrupt at times. No real explanation as to how the hotel would be functioning during our stay as the pandemic is obviously still around. We were given a sheet of paper explaining things and that was it. The sheet of paper itself doesn’t go into much detail, however, it is relatively easy to read between the lines. There are a number of restaurants in the hotel aside from the main buffet restaurant that you must book into and are only open on specific days. This was not explained to us at check in and we had to go and confirm this later in our stay. We were not provided with a hotel map or any idea as to where anything in this hotel was, we had to try and find it all for ourself. For reference, the evening bar and the restaurants are located on level -1 and you can access this from the lift in reception and some lifts around the rooms. It would’ve been nice to have things explained in a little more detail, however this was not a major issue. The rooms are spotless, we stayed in a sea view room and the views are breathtaking. Although basic, the rooms are clean, the towels are changed once you leave them in the bath, and the beds are comfy. We did ask for two more pillows as we only had one each and they were in our room by the end of the first night. By the pool the sun beds are spaced out very well, satisfying the social distancing rules of 1m+. The pool areas are very clean. The pools are a nice size and are connected by a pathway to the pool bar. I believe the busier pool located closer to the children’s pool is slightly warmer as it was always more busy. We opted to spend our time around the quieter pool and it wasn’t particular cold when you got in. One thing I should note is that some rules in terms of using the pool are rather ambiguous, my partner and I played catch in the pool for the first few days with no issue. We were using a small foam ball. On the fourth day a life guard who we had not seen before came over and told us we could not play with balls in the pool. He was very consistent with this rule and told multiple people over the next few days that ball games were not acceptable. However when the lifeguard who was working the first couple of days came back on, ball games were not an issue. In regards to reserving sun beds, my understanding is that you cannot reserve a sun bed and leave towels unattended until after 10:00am when the pool is open for use. The lifeguards would always come round and remove towels from reserved beds before 10:00am and leave them on the floor near where they were left. The pool area in general didn’t tend to fill up until about 9:50am and we never had issues getting a sun bed. There are plenty free throughout the day for late arrivals. The buffet restaurant has a limited choice, there is a station for live cooking on a lunch time and evening, this normally has one type of meat and one type of fish. Everything else is found in heated trays. We found the food to be hit or miss and rarely planned out in terms of guests creating a cohesive meal. There was a lot of meat and not an awful lot else to go with it other than chips and a few vegetables. When the food was nice it was really good, but we did have a few bad days. After the first couple of days we didn’t bother going to breakfast as it was more limited than lunch and evening meals and the quality was poor, we opted for a lie in and an early lunch instead. The restaurant itself has the capability to be really nice but I feel it lacks in certain areas. Maybe themed nights or more live cooking would help? It would be nice to be able to put together a be that actually should be put together. The drinks in the restaurant are self service and lacking. If you don’t want to drink wine or San Miguel your only choices are water or a soft drink. The waiting staff were polite but at times abrupt. We went to the pizzeria and were throughly disappointed. It was a buffet restaurant with less choice than the main restaurant. Only two choices of pizza that you could pick up a few slices as the main courses were buffet style as well as starters and desert. In terms of drinks the all inclusive provides a great choice, however the cocktails come from a machine and are not the best; there were plenty of other choices however so this wasn’t the end of the world. The entertainment on a night was very good and not the cringe performances you find in other hotels, the acts were very professional. We enjoyed the entertainment that we saw. There was always seats in the bar at this time as well so you don’t feel like you need to rush to get a seat after diner. Wearing masks around the hotel is compulsory in communal areas. If you are sat eating and drinking or by the pool they are not needed. I would reccomend wearing them any time you are moving around. You must wear them when ordering drinks or getting food. Overall this hotel was a pleasant and good for a cheap week in the sun. It had the capability to be so much better though, as it has the size and facilities to satisfy this.