Lopesan Baobab Resort

We spent 11 days in this resort during COVID, hence my review might be based upon experience might be influenced. That being said, here is what I think of the hotel. Upon entrance you come in an impressive reception area. Staff was very friendly and gave you good pointers, and we were offered some drinks. The architecture of the hotel is inspired on an African village and was refreshing. The hotel was very clean and not too crowdy (certainly not during COVID times). The rooms were spacy and clean with all basic comfort (not luxurious though). Our room had a nice big terras and daily maintenance was most definitely at standard. The biggest downturn was that there is no mini bar that is being stocked or somewhat luxurious bathing accessories (soap, conditioners,...) which I would expect from a hotel in this price range. There are multiple pools at the hotel that are all nice and clean. There are sufficient options if you want to go for a more quiet place or if you want to be in a somewhat more active pool. There was no need to 'reserve' chairs by the pool. Wandering through the resort is enjoyfull with plenty of bars with excellent cocktails!! (this is a big hotel!!) Though, I found that snacks by the pool were expensive and tasteless. The buffets offer tasty food, though not sufficient variation of you are there for a somewhat longer stay. Staff in the restaurant is great! The hotel is nearby bars, restaurants, shops... and there is a massive beach at walking distance. If you are in doubt I would certainly recommend this place. I give this hotel a 4 on the Tripadvisor scale. I prefer to have a bit more luxury, but I might be comparing with hotels I've been to that are way more expensive. Lastly but not least congratulations to the hotel management and the staff on there approach to COVID. I did never feel unsafe. Everyone is working very hard to achieve this while doing their best to make your stay enjoyable and worthwhile,

I can only regret the fact I choose this hotel. A waste of money. When we arrived we had to wait almost 45 minutes to get our room, even though I made the pre check in on line. The personal at the front desk was so slow that it made all the process very tedious. To start our room was dusty and the bed linen were dirty. We reported the problem and it got half way solved. The bed linen were old, dirty and with holes, also.in some other days. The matress was very unconfortable and the topper had brown color stains on it. Repulsive. Shower over floated, tecnical problems like no water in the handheld shower was fixed causing the drain not taking the water away. the reception said it was an structural problem (?) No internet connection in the room, wifi almost did not existed because it keep failing. Reception promised to fix it, nothing happened. Due the problems, we had an upgrade to another room. Sadly, in our new room, the problems continued. The rooms above were under construction so we woke up the second week with a hidious drill noise almost every single day. We also reported and not solution found. About the half board pension: Poor quality breakfast, not even lactose free milk neither serrano ham. Usually we had to wait around 30 min to get a rather poor breakfast with hard bread and yesterday's pastry. Dinner was even worse. The food was bad and poor quality, like frozen food such a chicken and fish (I asked if it was "home made" or frozen, the answer was always frozen) The desserts were well presented but uneatable. Stale food in general. No fresh ananas, canned instead, for example. The swimmingpool one day was with kids poop, the personal came and took it away, and put chloride inside. The pool was not close and the people kept on swimming in the chloride just applied. Never again!