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    Secrets St James Montego Bay

    PPPPP Plus

    InMontego Bay, Jamaica

    TripAdvisor Traveller Rating

    trip advisor

    Based on 8133 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    This beachfront place goes all-out when it comes to luxury, with a sea-view pool, a raft of smart restaurants and a 15,000-square-foot spa.

    Luxury comes as standard at this plush, adults-only hotel. There’s a huge pool with sea views, a swish spa, and a restaurant for every day of the week.

    Each room here is a junior suite, so expect ocean views, whirlpool baths, flatscreen TVs and MP3 docking stations.

    While you're away, you'll have access to our 24-hour digital service, and a rep will visit at least once.

    • Rooms: 350
    • Lifts: 8
    • Buildings: 4
    • Floors: 5

    Things you'll love

    • Ocean-view suites as standard
    • 2 pools
    • 7 restaurants
    • A La Carte until May 2021
    • Platinum from May 2021

    Location

    • Beachfront location
    • Resort centre with shops, bar, restaurants and nightclub, 7km
    • Montego Bay Marine Park, 4.4km
    • Aqua Sol Theme Park, 4.8km
    • Walter Fletcher Beach, 4.8km
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Fruit juices, soft drinks, international and local premium beer and spirits. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Seaside Grill

      The seaside grill offers you a variety of grilled dishes for lunch and dinner. You’ll need to remember the dress code here, leave your beachwear back in the room. And come the evening, it's full-length trousers and shirts for gentlemen.

    • Secrets Spa by Pevonia®*

      The various treatments at this lavish 15-room spa will nurture your mind and body and leave you feeling relaxed, refreshed, and revitalised. Unwind in the sauna or indulge in massages, body wraps, facials or a manicure and pedicure.

    • Outdoor pool

      This curvy number comes with padded sunloungers and parasols dotted around, plus poolside waiter service.

    Rooms

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    Reservations issues all Jamica resorts
    23 May , 2020 Randy C
    Can't review Secrets because i was never able to make a reservation. Part may be due to COVID but not all. Because we are handicapped we can not just be sold to put down a deposit first call. Spoke to one reservations person, did not receive call back. Spoke to another, was put on hold 20 min and disconnected. E-mailed (3) different reservations options...no reply. Tried to fax but fax line was a phone line. Called general reservations again..no call or mail return. Found holding company AMresorts and mailed VP of sales...no reply. Not a good first impression. We like Sandals but friends told us Secrets is on the same level but more reasonable priced. I guess we will never know.
    Still in love with Secrets
    18 Apr , 2020 jrsmile, 155019
    My third time going to Secrets Saint James and it is still such a beautiful place even after three summers going there. Things I love :Rooms are large , clean and well stocked. The piña colada made with fresh pineapple and the patties and burgers, the fresh fruit cart every day, the jerk chicken cart how I love you . Jamaican breakfast is served every day at the buffet and even though they have reduced the selection it is always delicious. I used to be a big fan off the bacon that they serve at breakfast however it tasted different so it’s not my favourite anymore but I definitely love the breakfast at Secrets. The lobster night is definitely worth checking out. The Jerk lobster was amazing. The beach is so calm and refreshing. The club at Secrets is actually pretty good. I was there with my sister and I have never seen her dance so much in years so that was a pleasure. Secrets always has a ton of activities on at the main pool. My favourite is the aquafit and yoga which they run everyday. I don’t really have any cons but one thing I do notice every time is that the staff seems to look wary and I hope that they’re being treated well. I can’t complain because the staff is generally very respectful but I do notice there are a few outliers that may be a bit forward and get upset if you do not respond. I understand that the hotel wants to maintain a certain level of tranquillity but it is good to have something other than spa music on at the pool for at least two hours.
    Jamaica has my heart
    14 Apr , 2020 Courtney L
    We had a fantastic time in Jamaica at Secrets Saint James resort. The staff was kind and generous with their time and smiles. Our friends stayed in the neighboring building, Secrets Wild Orchid. We enjoyed the quiet of ours as we recouped from having a 4 month old and the party atmosphere of theirs when we rested enough to party like a couple without kids.
    Paradise
    28 Mar , 2020 McHugh24, 50127
    Recently got back from Secrets St James in Montego Bay. Really awesome place, rooms were very clean, room service was excellent and the all the staff were extremely polite and very happy to help with anything you need. Desmond in particular really enhanced our vacation with his great personality and big smile. Great asset for the resort. Cant wait to return and see him again. Will definitely be back!
    Great people, but property is tired.
    28 Mar , 2020 OldAdGuy, 35805
    We were here for two weeks at the beginning of the Corona virus, and the staff of the hotel were exceptionally warm and gracious, especially considering that they all knew they would soon be losing their jobs!l We were last here 9 years ago, and it's obvious that during that time, the property has become quite tired. The Spanish owners group really needs a major investment to bring this (otherwise lovely) property up to the standards expected in other Secrets resorts. LESECIA, the pool/towel attendant in the Preferred Club is one of the most gracious people you will ever meet! Awesome young lady who will excel in whatever guest-facing responsibility she is given. And Loraine, ever-present with a smile and comment (and Pinot Grigio, cold water and Red Stripe!) is a delight. Importantly, the hotel manager, Bernard Mazet, worked diligently to provide us with compensation for the inconvenience caused by the closings of sections of the hotel due to the Corona Virus. He's relatively new in this position, but very experienced and I think will do a great job turning this property around.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally