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Reviews
Tripadvisor Traveller RatingBased on 5760 Reviews
Traveller ReviewsRanked #3 of 5 hotels in Bandar Jissah
Traveller Rating
Excellent
3545
Very Good
1413
Average
453
Poor
221
Terrible
128
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
zuzana t said...
not a value for money + chaos
Travelled on 01/2026
i was disappointed by the way how the checkin was handled and it seemed the staff were not in sync. another incident with room name etc. and as mentioned by others, for the price paid it is not meeting expectations. all extras are also super expensive and there is no luxury touch. i felt more professional on the half price resorts in emirates. i hope it saves someone from overspending and disappointment i need to cop...
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milanp957 said...
Not bad but not 5 star
Travelled on 12/2025
Just landed this morning expecting a hotel that reflected the pictures. But was disappointed. Granted we landed at 6am but had to navigate our way to our rooms with no help using our phones as torches would have expected someone to take us!
Rooms are very dated and basic and not the 5 star I expected.maybe been spoilt by living in Dubai. Hotel is more 4 star max and that is probably being generous
Staff are frien...
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7Rk123 said...
Please Dont book this hotel special this hotel is not food Indian because of food problem
Travelled on 12/2025
I am writing to formally express my deep disappointment with my recent stay and dining experience at your hotel. The experience was far below expectations and completely inconsistent with the standards associated with the Shangri-La brand.
Firstly, I was extremely disturbed to be served food containing insects/ants during the breakfast buffet. This reflects a serious lack of food safety and hygiene standards. Despit...
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Journ3y said...
Great for relaxing to the sound of gently crashing waves, dining experiences expensive and could be better for the price
Travelled on 12/2025
We stayed here for some beachside R&R at the end of our holiday for 3 nights and it was perfect from that perspective, but there were a few things that could have been improved to make our stay better.
First the positives:
- Helpful and attentive staff who were all friendly and keen to assist
- Lovely sandy beach and nice pools
- Plenty of sun loungers around so no issues with finding a nice spot to chill
- Really ni...
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janah472 said...
Exceptional kids club
Travelled on 12/2025
⭐⭐⭐⭐⭐ 5/5 Exceptional Kids Club Experience
Our experience with the hotels Kids Club was absolutely outstanding. From the moment we arrived, the team made our child feel welcomed, safe, and genuinely excited to be there. The staff are incredibly caring, patient, and creative they truly go above and beyond to engage every child, no matter their personality or age.
The daily activities were thoughtfully designed,...
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