Hotel Pullman Phuket Arcadia Naithon Beach

This surely has to be the 6-7th time that we stayed at the Pullman Arcadia Naithon Beach! We have say that the service gets better and better each time we stay! This time in particular has probably been one of the best as we decided to bring along our entire family. Everything went swiftly and well from check-in to check-out. Special requests for a birthday cake for my brother was made and was done in great fashion with decoration inside his room :) My daughter enjoyed playing in the Kids club and a clean well taken care of swimming pool for hours and hours throughout the day. My wife in particular enjoyed sipping delicious cocktails and drinks throughout the day with great service from the team at the bar. And when the weather fails [raining] there was never a dull moment having a hot pot of tea at the lobby discussing and reminiscing on great memories. Other notable things Free GM Cocktails on Thursday, a welcome surprise for our daughter with ice cream, and surely enjoying all the discount benefits from being an Accor Plus member. We surely will be back again! and Can't wait to see all the lovely staff ;) Quick Mentions and thanks to : K.Bonus, K.Nook, K.Kung for taking care of our daughter and just being so welcoming for our return. K. Jane - Welcome crew with smooth check in, K.Dao - Who took care of all of our transportation need, K.Ing who specifically is a expert at the "Rao Tiew Duay Gun" Government campaign giving us a smooth check out and last but not least the General Manager who we at least saw probably 2-3 times a day just making sure that everything was put in place... Again so many people that we want to thank for making this yet another memorable stay! We'll be back! K.Kittipetch 3603

We were so excited to return to the Pullman after visiting three years ago and we are certain we will be back. From the moment we arrived the staff treated us like royalty. Nothing was too much to ask for and in fact, we were constantly being offered more than we could have hoped. In particular Albert and Roxana stood out to us as being the best examples of leadership. They seemed to be there the whole time and were never standing still. Roxana was serving at Vero's at night and cleaning the beach with her operations staff at 7am the next morning while Albert was serving coffees and food at breakfast and collecting towels by the pool in the afternoon. No task was "below" them and their staff interacted with them in a way that highlighted the respect that they have for them. In particular, there were two areas that we were assisted in that went above and beyond: 1. After a day of surprising sun we both got burnt. Roxana saw us at dinner and bought us a bag of fresh aloe gel. 2. I mentioned to Albert I am gluten free on the first day and he ensured there was gluten free pasta, pizza dough and bread available at all times. Every accommodation was made without needing to ask. We were able to go to the spa a few times in our visit and at all times we were amazed at not only the incredible treatments, but also at the friendly and accommodating service. Pong, at Vero, does an incredible job in his role at the restaurant and ensured we always had our favourite table available and the staff at the pool couldn’t do enough for us! In particular Bonus was amazing! On the final day we reflected on “if we had to say one thing that could be better what would it be?” And honestly couldn’t come up with anything! We wanted for nothing and got so much more! The room and facilities are of course incredible (as they were the first time we stayed) however it really is the service that Roxana, Albert and your fabulous staff provided that made our week a true "Luxury Escape"!