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Reviews
Tripadvisor Traveller RatingBased on 2119 Reviews
Traveller ReviewsRanked #26 of 332 hotels in Naples
Traveller Rating
Excellent
787
Very Good
759
Average
404
Poor
116
Terrible
53
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
raymond c said...
Not the best.
Travelled on 04/2026
We checked in for one night before our trip to Rome the next morning and because of its proximity to Napoli Centrale. The reception people were nice enough and competent. When we checked into I room, I checked for bedbugs. In the ticking of the mattress, I found a bug and requested a room change. The hotel said it was not a bedbug. For safety, I wanted a different room. They gave us a lesser room for our trouble and ...
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Sylvia L said...
Okay-ish.
Travelled on 04/2026
It was okay enough not to complain or ask for a new room, but thats about it.
Positive: the waiter at the restaurant went above and beyond to find suitable food for me. I am coeliac so it can be tricky, but he was incredibly helpful and friendly. He was really kind to my 9 year old as well. Same for the staff in the breakfast room, they were incredibly helpful too.
The first morning my daughter fell down the stai...
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Amy G said...
Last visit to Naples
Travelled on 04/2026
Hotel is very near the central train station. This is good (ease of getting there) and bad (the area around the station is. . .rough). Naples is not what I was expecting. We went there for a few days as a central location to visit Pompeii (we did--easy day trip and well worth it!) and Sorrento (trains were down the day we intended to go, so didn't get to make that trip). My friend who lives in Milan was surprised I p...
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Jonathan M said...
Highly recommended
Travelled on 04/2026
Our second visit, very well looked after by the staff, excellent quality of food, great wine, fantastic bar service, flexible restaurant and bar food all very good, quality food. Very good breakfast service and choice, highly recommended. exceptional reception staff who are so very helpful. But the star of our stay must be the floor manager Davide, helpful, knowledgeable and professional, a total credit to the hotel,...
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danielcS2975BF said...
Loud disco music overnight and smelly room.
Travelled on 04/2026
We spent one night here, on the first floor. None of us had much sleep as there was a disco blaring out loud music from around 930pm and only started to quiet down around 4am the next morning. There was also the disco patrons chatting loudly on the streets as they took a break from the disco.
So the sound insulation of the our rooms was poor.
My room, numbered 118, was smelly, making it an uncomfortable stay.
Other...
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