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Reviews
Tripadvisor Traveller RatingBased on 1918 Reviews
Traveller ReviewsRanked #66 of 340 hotels in Naples
Traveller Rating
Excellent
445
Very Good
765
Average
487
Poor
112
Terrible
109
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Katherine S said...
Ogre restrooms
Travelled on 05/2026
I had an aperitif at this splendid hotel (located in a questionable area) with a truly urban and chic design, but it has just one problem: the cleanliness of the restrooms. It's a nightmare to walk in and see stuck-on pieces of poop and hair everywhere. Please, fix this and improve the cleanliness because it's disgraceful to see in a 5-star hotel!
Furthermore, it is not even fair to pay to not be able to use a necess...
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Rajiv L said...
Horrible experience
Travelled on 05/2026
I had been complaining about the noise levels since I arrived as there is terrible building work is going on. The manage reflected on my complaint 2 days later and came back to me offering a voucher for free drink to my family as an apology which was finally a
Relief.
However after that, there is yet another incident of horrible service today.
Todays kind and considerate manager reflected on my complaint and o...
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Sarah K said...
Stay here if you can when in Naples
Travelled on 05/2026
Two days of cancelled flights to the US at Naples Airport. Both nights I received the incredible hospitality of the Naples Airport Holiday Inn. The professionalism and helpful, welcoming attitude of the front desk staff and in particular Angelo made an impossibly difficult experience actually pleasant. The hotels rooms are updated, clean and very comfortable. The food and service at the bar and restaurant (be sure t...
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LoveTravel769872 said...
Noisy hotel, not relaxing!
Travelled on 04/2026
Noisy noisy noisy!
Exist at around 7:45-8am daily (except Sundays) the building work will start. Drilling, banging, knocking all lovely to wake up to.
If the building work doesnt get you then the cleaning staff will. Hoovering, rattling of draws dropping things on tiled floors in adjacent rooms plus chatting to other staff full volume down the corridors.
Theres no escape - when I asked the move rooms I was told the...
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12richardm12 said...
3-night family stay Naples
Travelled on 04/2026
Nice stay with family on 14th floor. Great view of Mt. Vesuvius and friendly staff. Very clean hotel in a quite business area of city. 3 min walk to metro. Our AC had issues first night, able to get fans...