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Reviews
Tripadvisor Traveller RatingBased on 1896 Reviews
Traveller ReviewsRanked #57 of 340 hotels in Naples
Traveller Rating
Excellent
481
Very Good
862
Average
353
Poor
127
Terrible
73
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
R6030EVfredb said...
Go elsewhere
Travelled on 06/2026
A very disappointing stay. The room was small and the shower recess showed visible signs of mould, raising concerns about cleanliness and maintenance.
Breakfast hygiene standards were also questionable. Food was left unsupervised and I observed guests handling items with bare hands before putting them back on the buffet. For a hotel in Italy, the coffee was surprisingly poor and well below expectations.
Overall, this...
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Roam12997878714 said...
Overpriced, Underwhelming and Not Worth the Money
Travelled on 06/2026
As an Accor ALL Platinum member, I expected much better from Mercure Napoli Centro Angioino.
The only real positive is the location near the port and restaurants. Everything else was disappointing.
Our credit card was charged in US dollars instead of euros on arrival, and when I requested to speak with the Duty Manager, I was refused. Not a great start.
The "City View" Privilege Room looked straight into the build...
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catrionah805 said...
Superb hotel
Travelled on 05/2026
Superb hotel. Central location and very handy for the Metro station and main street of Naples. It was a superb room and lovely and spacious, although the a/c wasn't working whilst we were there - probably too early in the season when we we were there for it to be on. There's a taxi rank straight across the road which proved handy when we went to train station to move on to Civitavecchia.
The breakfast was good, ha...
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booyeahSydney said...
Decent
Travelled on 01/2026
Rooms a bit small.
Hotel needs a refresh generally.
Staff good especially Priscilla at the bar.
Good assistance with dietary issues at breakfast.
Well located near metro.
A reasonable choice on balance....
Freddy A said...
Only breakfast is very good. Never again
Travelled on 11/2025
Upon arrival (I'm a very old client), at the reception, they immediately ask me documents and credit card. And they immediately take from credit card the full amount for my stay (not a pre-authorization), including city tax (this is incorrect since if I'm not completing the expected stay, I can be required to pay the hotel but I don't need to pay city tax). Anyway, with payment done and completed, I ask for my Hotel ...
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