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Reviews
Tripadvisor Traveller RatingBased on 3620 Reviews
Traveller ReviewsRanked #34 of 316 hotels in Naples
Traveller Rating
Excellent
1786
Very Good
1268
Average
350
Poor
123
Terrible
93
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
newyorker2762 said...
Great Stay!
Travelled on 11/2025
Amazing stay here at palazzo caracciolo, Napoli. Staff was great. Gennaro at reception was wonderful. There were a few others too, not sure of there names. Very friendly and helpful. The gentlemen outside and the guys bringing our bags to our room were wonderful. we will definitely return when in Naples....
Connector67736226372 said...
Lovely Brief Stay at Palazzo Caracciolo Hotel
Travelled on 10/2025
The room was elegant but I was only there for 4 hours because I had an early flight back to the United States the next day.
Our group had a lovely reception with drinks and appetizers on the beautiful 4th floor outside veranda accompanied by live piano music.
There are caves that I stumbled onto while looking for the reception.
They are interesting but very musty smelling.
The hotel personnel were very polite and ...
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Ncleth said...
Excellent stay
Travelled on 10/2025
We celebrated our 25 year wedding anniversary here. We had a weekend stay and it was perfect. The staff were incredibly welcoming and helpful with our questions and we had a gift in our room and a room upgrade! The hotel is clean and well located, the food was very good. Couldnt fault it. Thank you to the team at the hotel for making our stay so special ️...
Becky L said...
Location to the center of Napoli is great.
Travelled on 10/2025
This hotel is a really nice historical hotel in a well located area for getting around.
The room was comfortable, and the shower was especially nice with a lot of pressure.
Breakfast was not as plentiful as most hotels of this category. Quite limited selection.
The bar is very small but cozy. We had to eat dinner at the bar because the main kitchen was closed due to an event. The bar food was sub par.
Front desk i...
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Cruiser58193182001 said...
Spoilt by member of reception staff
Travelled on 09/2025
We were greeted by Allessio whom we found to be unfriendly unhelpful and frankly quite rude and intimidating. We were supposed to have had a superior room. Whilst the room was a decent size the decoration was very basic and bland. The hotel was clean and the restaurant was fabulous, the staff were very friendly and food was good....