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Reviews
Tripadvisor Traveller RatingBased on 1681 Reviews
Traveller ReviewsRanked #56 of 316 hotels in Naples
Traveller Rating
Excellent
438
Very Good
677
Average
336
Poor
131
Terrible
99
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Cheryl H said...
Rude
Travelled on 09/2025
Tour group recommends this meeting place. They REFUSE toilet use unless you stayed there. As a tourist Im appalled at Italian culture. You take the tourist money but dislike them too. Basic human need and very rude about it...
SreyMysterious said...
Absolutely the worst staff Ive ever encountered at a hotel.
Travelled on 07/2025
My recent stay at your hotel from July 2629, 2025, was deeply upsetting and completely unacceptable. What should have been a smooth check-out process at 4 a.m. on July 29th instead turned into a degrading and infuriating encounter that left both my friend and me feeling disrespected, profiled, and humiliated.
Upon check-out, we were repeatedly interrogated by the front desk guy about whether we had used the minibar...
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Nick B said...
Dont believe the website
Travelled on 07/2025
Staying here now. Chose it especially as it was close to the station (Im travelling around Italy by train) and because it offers a laundry service. Except it doesnt. Not at weekends. Which the website didnt say. Nor does it say in the information in the room (it says they do laundry on Saturdays). Its messed up my plans as this is my half way point and I planned to be able to launder my clothes, so I am stuck wit...
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ajabbark said...
Buyer beware! Dont go here
Travelled on 07/2025
If you want to stay in the worst hotel in the worst and dangerous area I would stay here. If you want to come here and be surprised with an additional $25 charge for having your wife I would stay here. If you want to sleep in separate twin beds I would stay here.
If you want horrendous service I would say here...
vincentbL9004KU said...
Hotel and room nice, staff dishonest.
Travelled on 05/2025
Hotel and room nice, staff dishonest.
Stayed 17-20th May.
On arrival, was upsold to a premium room, which came as a perk, free soft drinks in mini bar. We upgraded for the balcony.
Paid for the upgrade and destination tax on arrival.
Had a pleasant stay.
Upon checking out, was confronted about a drink we need to pay for from the minute bar (had 1 bottle of coca cola the whole time).
Explained the upgrade but wa...
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