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Reviews
Tripadvisor Traveller RatingBased on 1692 Reviews
Traveller ReviewsRanked #55 of 332 hotels in Naples
Traveller Rating
Excellent
446
Very Good
678
Average
336
Poor
133
Terrible
99
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Maxwell S said...
Very nice hotel in an excellent location
Travelled on 04/2026
Stylish hotel located directly across from the main train station. Expansive lobby is welcoming and leads directly to a large restaurant. Our room was spacious with a balcony. It had a six foot wall mirror. Plugs over each nightstand were appreciated. Adequate closet space and two luggage trestles were a nice touch. There was a room safe. The room desk was large but had no dedicated light. The bathroom was modern and...
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John D said...
Brilliant
Travelled on 03/2026
This is an exceptional hotel directly opposite Napoli Centrale station. Big and extensively modernised, bedrooms are large and tastefully furnished. Big lounge area on ground floor and excellent restaurant. Staff helpful and friendly. Very calm and high class atmosphere throughout....
Kenna P said...
Very Inconsiderate and Disrespectful
Travelled on 03/2026
Very poor experience. The beds were uncomfortable and the room stuffy. After we had checked out I tried to go back in to use the restroom and was kicked out because I could not show a room key. The man looked at my big pregnant belly and waved me outside without a single care. They only want your money and have no care for your needs....
otl said...
Could be great but.
Travelled on 03/2026
This is a nice hotel but could be so much better. It is in a great position right next door to the central station which gives easy access to the metro and trains. We wanted to visit Pompeii, Herculaneum and Sorrento, and so the location was perfect. Piazza Garibaldi is busy and chaotic, just like the rest of Naples but we never felt unsafe there and there were enough little restaurants and places to eat.
We paid fo...
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Patrick F said...
Great Location and Service
Travelled on 03/2026
Star Hotel Terminus has an excellent location right outside the Naples main train station at Girabaldi Square. The area is quite walkable with lots of dining options. Staff at the hotel are very friendly and helpful. They really go out of their way to answer questions....