Couples Swept Away

A year ago we went to Couples Tower Isle and hoped to sample the same standard of service and welcome but at another resort. We were sadly disappointed. A large number of staff are disengaged, sunbeds were all reserved by 8am, service levels at restaurants was variable and slow. There are no waiting service in the bars and there are not enough bar staff to cope with the peak times. Beach service for drinks was very poor, except for the high tipping larger groups (this is supposed to be a no tipping policy resort). Rooms were well serviced but not luxurious, food quality in the a la carte restaurants was good. We raised concerns to the management and the best day at the hotel was the day we were transferred to Couples Tower Isle, so we were pleased that was arranged. I would not return to this hotel, even though we have been to Negril several times before. The variability in service levels has left me questioning if I would chance another couples hotel. Before posting this review I emailed a senior customer relations contact to share my views. I was surprised that his response was that he had only positive reviews of the hotel recently which doesn’t match my feedback or the recent trip adviser comments I have read. Sadly disappointed that what could be a great brand at a great location has dropped below mediocre in quality and poor value for the higher end prices demanded.

Our 5th holiday here and it fully lived up to expectations. We booked a “limited”Ocean view room and we were very pleased with the outlook which was across a koi pond with a clear view (between 2 ocean front accommodation blocks) of the beach/beach bar and sea. Food delicious. Drinks good with top shelf alcohol freely available. House wines acceptable. Martini bar ace! All Staff were friendly and welcoming. Nice room with comfortable bed/good linens and great air con. New router in room provided excellent wi fi - wi fi improved throughout the resort since our last visit. Beach amazing - never had problem getting a lounger. Beach towels plentiful. Beach security staff very efficient and hard working/alert. Sea clear and warm. Plenty of activities/water sports on offer. I took advantage of the daily scuba dive which is included in the holiday (2dives on a Saturday 😉)Dive staff have particularly good knowledge of local dive sites/conditions and were welcoming and helpful. Transfers from/to airport were smooth with no “rest” stops this time (improvement on previous holidays) Evening entertainment was patchy but highly recommend The silver birds steel band. Concierge on front desk was fabulous. We had gone to him to book the a la carte restaurants(all included in the holiday price but tables have to be booked in advance) and he recommended we enrol for “romance rewards” scheme so that we could book from home next time - before we come on holiday. Top tip - We didn’t think we could do this as we had booked through Tui but it transpired that even though this was the case we could still sign up for the rewards scheme (through the couples own web site). Within half an hour of signing up we had a phone call to our room followed up by member of management knocking on our room door with 2 complimentary resort T shirts and a $100 dollar voucher to use in resort(we used it in the gift shop) We also received an invitation to the “Returners” dinner - which proved to be a very enjoyable evening . In summary - we will definitely be coming back again.

We had a fantastic time. Great food, comfortable accommodations, beautiful beach and excellent service. Even though the best locations were claimed early, lounge chairs on the beach were always available, even in the shade.