Couples Swept Away

WOW, WOW, WOW! Our first time to Jamaica and CSA did not disappoint. Such a beautiful resort, awesome staff and I can see why people go back year after year. A special shout out to Jodi, Brian, Jermaine, Trisha, Krashiem, Marko and to all of the other wonderful people that took care of us. We were beachfront, Building 14, Room 3114. Perfect location, right in the middle of both sides and loved just walking out the front door and your toes were in the sand! Great food selections, the only place we didn't make it to was Lemon Grass. Loved Feathers, wish we would've made reservations more than once. One of the best meals I've ever eaten. We met some really great people from all over, one of my favorite things to do. Sat around the pool bar and ask "What's your name, where are you from?" Then when you see them throughout the week... it was great to see another friendly face. :) Thank you CSA for an amazing vacation!

Pros Absolutely stunning location. The beach is the best we have ever seen - if you are a sea baby this is the place for you. The beach has lots of great places to sit, the lifeguards are awesome and the beach bar service is fab. The sea is like bath water, clear and calm. Housekeeping - our room was constantly immaculate - new bedding and towels every day. Requests for additional things were answered really speedily. Food - it's not the best we have ever eaten but for an All Inclusive it was ok, and lots of options. Activities and sports center - everything you could ever need. The sports center was our favourite, great tennis courts and lessons, good lap pool, great wellness bar run by Peter who is great. General setting/landscaping - is great, beautiful surrounds even in the roadside block that we were in and very good security ! Airport lounge - such a good touch!! Also the guys at the hotel reception are really lovely and accommodating. Cons... As a disclaimer - as someone who read all of the trip advisor reviews beforehand and acknowledging complaints pretty similar to ours, I decided to go and speak to management in person too - even though I'm sure this post will get the stock management response as they all do! General response was indifferent, patronising, and I was summoned to the on duty manager like a naughty school pupil who hadn't paid a small fortune for a holiday :) 80% of the staff were absolutely amazing, diligent, kind and enthusiastic. This included Denville within the beach bar team who was absolutely lovely, and David who was amazing, also the lovely lady who sits at reception at the sports centre. However - 20% were rude, offensive, made us feel like we were imposing on their day with injokes and snide comments suggesting that we were causing them an inconvenience. It was so bad I cried at dinner due to a member of staff embarrassing us in front of the whole restaurant for absolutely no reason.... Just prep yourself for this and have a thick skin/ try not to let it ruin your holiday.. Massive point - This is NOT a romantic resort. It is adult only yes, but don't expect it to be peaceful and serene - it is full of large groups of friends who drink a lot, are loud and rowdy (perfectly ok, you're on hols, but still, for those who want peaceful coupley romantic vibes, it is not that - ironic considering the name..) we are 27 and like a party, but it was quite frankly out of control I.e. people putting boom boxes on the beach and playing music full blast, shouting across you, screaming in the sea whilst blind drunk or high etc (not CSAs fault, just the clientele it attracts and perhaps resort encouraging drink culture ) - think spring break vibes.... also constant beach trader chat, they are completely fine and leave you alone if you say no / won't come up to you at your seat, but be prepared to listen to the same chants and songs from musicians all day every day for your whole break. General comment - it is really obvious that certain people get treated differently to others. Unsure whether this is returner culture, or whether people give tips even though you are specifically told not to. I.e. we would receive serious attitude from a staff member for just trying to order a drink, and then a guest beside us would be treated like royalty :) Overall - it was a great holiday, but the major problems were the small proportion of staff who stopped it from being an amazing holiday, and the seriously loud and rowdy guests who made it not quite the peaceful and relaxing break we hoped for... If you can deal with being made to feel quite small by staff, but your main priority is a beach holiday with lots of sea swimming, it works as a vacation! Probably wouldn't visit Jamaica again and neither to CSA unfortunately as a lot of money to be treated pretty rudely for ten days..

The title speaks for itself. Even though it was our very first tropical vacation, it was better than we could have even imagined. Shout out to the entire staff, they aim to please. Can't wait to go back again and again and again. One Love!!!! Derrick & Lillian