Sol Nessebar Palace

Awesome place, 6 years in a row not going to change. The food is perfect and the animation team is awesome, so kind and always there to help you to learn something. I'll come next year too and not going to change the place soon.

THE LOBBY BAR CLOSES AT 23:00 for all inclussive guests and 24:00 for the night!!! Not acceptable for a 5 stars hotel. DISASTER MANAGEMENT!!! We had an incident with a large group of more than 10 persons from Poland. We were 2 adults and a child. These people sorrounded us with their sunbeds. When I asked one of them not to actually drop nervously the sunbed less than 1 meter from me, the storm started. Mocking us, talking bad to us and much more, having of course the advantage of being 5-6 big mouths, man and women. They played ball in the sunbeds area and, of course, they accidentally hit my wife in the head from the back while she was seating quietly on the sunbed. They were also listening to loud music on a woofer, dancing and shouting to music. Maybe some people agree to this beahaviour, I think it is innappropriate for a 5 star hotel's sunbeds area. THE MANAGEMENT REPRESENTATIVE CAME ONLY WHEN I THREATENED TO CALL THE POLICE. THE MANGEMENT REPRESENTATIVE DID NOT RECOMMEND HIMSELF. HE SAID HIS NAME ONLY AFTER I ASKED HIM. THE MANGEMENT REPRESENTATIVE WAS DRESSED LIKE GOING OUT IN THE STREET, POOR JEANS AND T SHIRT. OH, HE ALSO HAD FOOD IN HIS TEETH WHEN TALKING TO ME AND SMILING ARROGANTLY. HE TOLD ME THAT LISTENING TO MUSIC ON A WOOFER AND PLAYING WITH A BALL IN THE SUNBEDS AREA IS NOT PROHIBITED. WHAAAAT !!!!!???? HIS BIGGEST PROBLEM WAS WHY WAS I RECORDING THE DISCUSSION WITH MY PHONE, FACT THAT MADE THE POLISH PEOPLE ANGRY AND VIOLENT AGAINST ME, WHILE THE HOTEL SECURITY WAS JUST LOOKING. I HAVE THE RIGHT TO RECORD ANYTHING REGARDING MY OWN PERSON IN A PUBLIC OR PRIVATE SPACE AND PHONE RECORDING IS NOT PROHIBITED AROUND THE HOTEL GROUNDS. Poor food, 3 stars hotel. Only the italian restaurant meets the expectations of a 4-5 star hotel. The aqua park is decent. But they had a horrible program. Not all the slides were working in the same time. Two of them were working only 30 minutes in the morning and 30 minutes in the afternoon. A lot of the main restaurant staff did not speak or understand english. Very curious, because only they served the food, considering the coronavirus regulations. This caused misunderstanings, stress and loss of time. Staff is mainly polite though. Drinks are reasonable as taste. The espresso coffee from the lobby is different from the main restaurant coffee and from the poll bar coffee. The taste would be in this order. Probably because people consume from the pool bar the most. It is a real shame. One old man from the pool bar has to be asked every time repetedly to pt more sugar on the donuts or shrimps in the paella he is serving. An he is looking very strange, troubled and quite angry at you when you ask him. Did his money pay for the guests' vacation? What a shame. The mexican bar is serving sushi and miso soup !!! Never heard of this before, eating japanese food on spanish music. An it is the worst sushi and miso ever tasted. I guarantee. Saw many guests just throwing it away after tasting. The mexican bar staff is very nice. An the sangria is quite good. Main restaurant staff is just too slow in cleaning tables, especially in the morning. Rooms are big and clean, but the balconies are separated only partially, with decorative glass. You can hear and see people from neighbour rooms. Really no acceptable for 5 stars. Animation is decent, reasonable shows an attitude. Only the landscape is 5 stars in my opinion. Like going from mountains to teh sea. We liked this a lot.