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Reviews
Tripadvisor Traveller RatingBased on 2031 Reviews
Traveller ReviewsRanked #77 of 576 hotels in New York City
Traveller Rating
Excellent
1369
Very Good
503
Average
105
Poor
21
Terrible
34
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
mary c said...
Excellent customer service
Travelled on 11/2025
Johnathan and Justin went above and beyond! We thought we had lost a purse in the lobby and called to see and they went and checked the room for us to make sure it was not there. Super helpful, kind, and great customer service. Will come back. Thank you!!!...
Anna H said...
Fantastic Service from Kevin and Stephanie
Travelled on 12/2025
Kevin and Stephanie were very accommodating with my late check-out request. Their service made the experience smooth and stress-free. Highly appreciated!...
Ilka P said...
Great all around stay!
Travelled on 11/2025
Great location to hop on and off the subway easily. Very attentive and friendly staff. Clean rooms! I would stay here again....
NativeNYer39 said...
Wouldn't budge on a refund due to medical issues
Travelled on 11/2025
My husband is in the hospital and I had to cancel our entire trip from Spain to NY. They wouldn't budge on considering a refund. I am fully aware that I booked a non-refundable rate, but an unexpected emergency is just that: unexpected.
They couldn't have cared less and didn't want to hear about it, despite me asking them to reconsider, and offering to provide documentation, and reaching out to their parent company.
...
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Christos T said...
Best hotel by the garden!
Travelled on 11/2025
Incredible concierge support from Kevin. Quick, attentive, and genuinely helpful with every need, they made my stay unforgettable....