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Reviews
Tripadvisor Traveller RatingBased on 1872 Reviews
Traveller ReviewsRanked #269 of 576 hotels in New York City
Traveller Rating
Excellent
758
Very Good
705
Average
252
Poor
80
Terrible
77
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Chris J said...
Compassion, empathy, and customer driven.
Travelled on 12/2025
Due to a family emergency we were not able to make our trip and stay at the hotel and Steven, the Director of Front Office, was able to help us out tremendously and show empathy and compassion. He, too, shared that he is currently going through something similiar in his personal life but he unselfishly set that aside to help another human in need. His willing to help me during this difficult time will never be forg...
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This was my second stay at this hotel, and unfortunately it fell far below expectationsespecially as a Platinum Elite member. From the moment I arrived, the experience did not reflect the level of service Ive come to expect from Marriott.
The front desk service was not friendly, and although I understand early check-in is subject to availability, my room was only ready at 3:15 p.m. The elevators were extremely crow...
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Meander34935791585 said...
Disappointment. Will never stay at another courtyard
Travelled on 11/2025
I m a lifetime titanium member and always stay at Marriott properties . I m sad to say that this was my least favorite Marriott hotel I have stayed at and hated the property from the moment I walked in and room size was a big disappointment too. I ll never stay at another courtyard property and will even entertain staying at Hilton going forward . What a disappointment and completely ruined our thanksgiving family ny...
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Nicole Y said...
Fantastic Stay (and shoutout to Flavia!)
Travelled on 10/2025
Overall great stay! Everyone was incredibly kind (shout out to Flavia for being so welcoming during check-in!) and helpful.
Location is excellent as well as the amenities. Housekeeping always ensured trash was removed and all toiletries were well stocked. Additionally, I was surprised at how quiet the noise level was (floor 23).
Since the lobby is for both this hotel and the Residence Inn, I was impressed by...
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Matt G said...
Solid Hotel in Manhattan
Travelled on 10/2025
I have stayed here twice, the staff in the lobby are great. The lobby is always busy, they got me through check in and into my room quickly and efficiently. The rooms are generous for NYC. Business Travel = No check out, invoice arrives in my inbox, no surprises. I will stay here again....