This was my second stay at this hotel, and unfortunately it fell far below expectationsespecially as a Platinum Elite member. From the moment I arrived, the experience did not reflect the level of service Ive come to expect from Marriott.
The front desk service was not friendly, and although I understand early check-in is subject to availability, my room was only ready at 3:15 p.m. The elevators were extremely crow...
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Meander34935791585 said...
Disappointment. Will never stay at another courtyard
Travelled on 11/2025
I m a lifetime titanium member and always stay at Marriott properties . I m sad to say that this was my least favorite Marriott hotel I have stayed at and hated the property from the moment I walked in and room size was a big disappointment too. I ll never stay at another courtyard property and will even entertain staying at Hilton going forward . What a disappointment and completely ruined our thanksgiving family ny...
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Nicole Y said...
Fantastic Stay (and shoutout to Flavia!)
Travelled on 10/2025
Overall great stay! Everyone was incredibly kind (shout out to Flavia for being so welcoming during check-in!) and helpful.
Location is excellent as well as the amenities. Housekeeping always ensured trash was removed and all toiletries were well stocked. Additionally, I was surprised at how quiet the noise level was (floor 23).
Since the lobby is for both this hotel and the Residence Inn, I was impressed by...
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Matt G said...
Solid Hotel in Manhattan
Travelled on 10/2025
I have stayed here twice, the staff in the lobby are great. The lobby is always busy, they got me through check in and into my room quickly and efficiently. The rooms are generous for NYC. Business Travel = No check out, invoice arrives in my inbox, no surprises. I will stay here again....
lavina c said...
Amazing staff and location
Travelled on 10/2025
Great location, fantastic and helpful staff. Special shout out to Luis and Axel at front desk for accommodating my requests....