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Reviews
Tripadvisor Traveller RatingBased on 6692 Reviews
Traveller ReviewsRanked #226 of 586 hotels in New York City
Traveller Rating
Excellent
4250
Very Good
1752
Average
443
Poor
131
Terrible
116
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
687berryl said...
Great hotel and location.
Travelled on 05/2026
Wow we had amazing stay. The reception team were friendly, the rooms are spacious with a complementary fridge and excellent housekeeping . We had a nice view and the hotel is an excellent location for exploring. The restaurant staff were exceptional served a good choice of food with vegan option and was well presented. It was my mums birthday, Chrissy had arranged a beautiful birthday surprise with some lovely gifts...
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TrailBlazer818448 said...
Go after July 30 and think about the location.
Travelled on 06/2026
This is NOT a boutique hotel, I have stayed at Doubletree, HGI and many many hotels in NYC and this is just the same. Its fine. Does the job, no better no worse.
Firstly one elevator working, other out of action since March 30 and not to be repaired until July 30. What that means is chaos at peak periods. Maids stop on evert floor etc.. Had I known I would have booked elsewhere. Second mandatory daily $29 charge wh...
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cestlm2 said...
Excellent location and service
Travelled on 06/2026
Great service by Jon and the others who were able to accommodate requests quickly. He was caring and took customer service seriously. The location was very convenient. My only gripe is the elevator issues. Only one elevator bank is working. Overall, I would stay again....
Timothy R said...
Average Rooms; Service Issues
Travelled on 06/2026
I am typically not a negative review writer and try to give the benefit of the doubt, but there are some things about this hotel on which I must comment.
The location is fair as it pertains to proximity to various sights, but know that it is across from the Port Authority Bus Terminal. The area is dirty. We knew the location, and it's not the most scenic of locations, but had to point that out. Every hotel in NYC wa...
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Melissa M said...
Hostess with the mostess!
Travelled on 06/2026
First time for me and my person to come to New York . Cozy and quiet hotel. The staff are friendly and the food and drinks are delicious! Thank you Chrissy Dasque for your hospitality and being the Hostess with mostess....