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Reviews
Tripadvisor Traveller RatingBased on 6565 Reviews
Traveller ReviewsRanked #236 of 567 hotels in New York City
Traveller Rating
Excellent
4166
Very Good
1732
Average
433
Poor
129
Terrible
106
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
elliotag said...
Excellent service
Travelled on 12/2024
Comfortable hotel with clean rooms. If I could split the ranking for service apart from the physical structure it would be a 5 star. The service was some of the best I ever saw and I have stayed in high end hotels all over the world. Very friendly, jumping in to help vs waiting to be asked, any issue is dealt with transparency, etc. Ron and Robbie were very helpful as was Dennis who helped with the bags, etc....
RedbirdFans said...
Perfect Stay
Travelled on 12/2024
Wonderful experience here. The hotel was very clean/updated and the stuff was exceptionally friendly and accommodating. The location was a very short walk to Times Square. They also accommodated my fragrance allergy by leaving a note for the cleaning service to not spray Febreze in the room and turned off fragrance in the lobby....
katie-kilman said...
Amazing hospitality
Travelled on 12/2024
Chrissy in hospitality is THE SWEETEST! Best hospitality ever. This hotel is very fun, friendly and all the workers know you by name. Its in a great location and the happy hour is great. Everyone is so sweet and treated us like royalty! Will definitely return....
klsmith1117 said...
Great spot in NYC
Travelled on 12/2024
Just checked it, this hotel provides a perfect location and amazing customer service! Robbie at the front desk deserves a raise!! Very happy with our experience at this hotel so far, 10/10. Very short walk to times square but a quiet stay without all the hustle and bustle....
AmandaT2 said...
Staff amazing
Travelled on 11/2024
First Id like to say a big thank you to Robbie and the ladys name beginning with s on the desk as we arrived Thursday night, so friendly and helpful in every way, room clean, big and up to date.
Great location, Ive been to New York about 8 times and first time in this hotel, Ill definitely be back...