Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 3416 Reviews
Traveller ReviewsRanked #400 of 559 hotels in New York City
Traveller Rating
Excellent
832
Very Good
1138
Average
768
Poor
360
Terrible
318
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Keith S said...
Room ok.
Travelled on 05/2025
The elevators were horrible. We waited 15 -20 minutes to catch one to go down. When one came it was full and we would wait 5 minutes before another one stopped and sometimes it would be full also. Room was clean but small. The bathroom was ok but again small. So if you need space don't stay here....
John B said...
Emergency
Travelled on 03/2025
Booked this hotel because the hotel in Jersey City we'd 'booked' hadn't actually been booked so we needed a place to crash for 2 nights. Easy booking and fairly easy to find, about 10 mins from the 9/11 memorial. Big tall building with 43 levels. Lobby on floor 2 where reception was very smiley and helpful. Small grab and go area with crisps, chocolate, microwave items etc. Our room was on floor 33 and the elevator w...
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Cna128 said...
Avoid! Awful!
Travelled on 03/2025
Absolutely awful.
Where to start, the staff were awful, they were unbelievably rude. We encountered many guests talking about this throughout our stay as well. On our last morning we finally met the first friendly member of staff of our entire trip, this was the luggage storage Porter.
Rooms basic but as expected from a Hilton Doubletree. Booked expecting this however the bed was so uncomfortable and the aircon so...
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Jonamorrison said...
Tired and not four stars
Travelled on 03/2025
Very tired and small rooms, with scratched and worn furniture , uncomfortable soft foam bed, and pretty noisy to boot (I asked for a quiet room but was woken multiple times by slammed doors).
But the real kicker is that there are only three small lifts for 3000plus rooms, so you will spend a lot of time waiting for them and theyre always full to capacity. Reception desk staff are variable - some nice and some trea...
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Geminican said...
A good lodging option in lower Manhattan
Travelled on 03/2025
What I liked:
* Modern design with bright lights everywhere.
* Strategic location, a good option for downtown Manhattan
* Comfortable bed
* The room was well cleaned, the housekeeping did an excellent job
What I disliked:
* Slow elevator, 44 floors using the same three sets of elevators, I had to wait for more than 10+ minutes before an elevator came during peak check out time.
* The hot water as cold upon arriva...
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