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Reviews
Tripadvisor Traveller RatingBased on 3444 Reviews
Traveller ReviewsRanked #395 of 586 hotels in New York City
Traveller Rating
Excellent
848
Very Good
1141
Average
772
Poor
364
Terrible
319
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
cordell13 said...
Enjoyable stay
Travelled on 05/2026
Loved our stay! Great location, clean comfortable rooms. Perfect for our trip to New York. Would stay here again!...
Regina S said...
Decent choice is you are coming without car
Travelled on 03/2026
We stayed as a couple mid March and wanted to explore the area for a few days
Pros:
Location- only if you are using public transportation or taxi/uber. Close to major attractions, shops, bars, food and subway stops
Clean hotel
Very nice view, booked river view king room and asked for higher floor
Staff was professional, very pleasant and made us feel welcome
Luggage storage on the ground level
Sufficient breakfast...
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Wilson F said...
The right place for a comfortable stay
Travelled on 04/2026
I am giving this review for two main reasons-The customer service experience I had with Daniel and Maia. I felt compelled to give the review because they made me feel at home right away. From advising what options where available while we waited for our room to accessing the WiFi to handle my business calls. These may seem like small things to some but they thought of these conveniences without me asking. It show...
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Marina C said...
Great location and great staff
Travelled on 01/2026
We had a wonderful staythe room was comfortable and the hotel is in a great location. The staff were friendly and very helpful throughout our visit.
The only downside was the elevator service, which could be quite slow at times. It seems there may not be enough lifts for the number of rooms, and the system itself feels a bit outdated....
Ben T said...
Daniel is the man!
Travelled on 03/2026
Daniel is the man! Everytime we came in he always offers us water and asked us about our day. He made check in super quick and easy, and anything we needed he was always ready to help. Great staff here!...