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Reviews
Tripadvisor Traveller RatingBased on 3435 Reviews
Traveller ReviewsRanked #401 of 582 hotels in New York City
Traveller Rating
Excellent
841
Very Good
1140
Average
771
Poor
364
Terrible
319
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
LondonItchyfeet said...
Impressive NYC stay
Travelled on 12/2025
First time in a Doubletree in NYC and was suitably impressed! The welcome from the front desk was exceptional; warm, professional and funny - those ladies are a hoot! We arrived early morning and were given a room straight away - so appreciated after a 17hour flight - with warm cookies too.
The room is big by NYC standards, spotlessly clean with a comfortable bed and good shower pressure/lots of hot water and coffee...
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Diana B said...
Good location. Terrible horrible elevators.
Travelled on 12/2025
Room was nice enough for a quick trip for a solo person. There were only three elevators in the building and they are very small and run slowly. The morning of checkout two of three elevators were not working. After waiting 20 minutes for an elevator to arrive at the 14th floor, I had to lug my heavy suitcase and my backpack down 14 flights of stairs. The only explanation given about the elevators was sorry. It w...
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J L said...
Nice New York hotel!
Travelled on 12/2025
We enjoyed our time at Doubletree by Hilton New York Downtown. The rooms were clean. The staff was friendly and helpful, with recommendations. The hotel is located close to the metro so it is easy to get anywhere in NY. I would definitely stay here again....
Suzanne P said...
Disappointing for the high cost. Chose a different hotel.
Travelled on 11/2025
Visited NY to celebrate my birthday and for site seeing.
Chose this hotel as back home (Uk) these are of very high standard.
Unfortunately this wasn't the case for this hotel.
The room was very small to say it was supposed to be a king sized bed room.
A very small wardrobe only big enough for 1 person.
The shower leaked onto the bathroom floor as the doors opens out onto the floor plus the water is only tepid, no ...
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Resort19754 said...
Nice hotel but plan ahead around the elevators youre going to wait
Travelled on 11/2025
Hotel is good. Rooms are good, clean and size was good for us but the elevators are why we wont stay again. Its a ridiculous wait which actually makes coming and going a dreaded task. We ended up just lugging around the things we bought because going back to the room real fast to drop things off was not an option. You hear them wooshing past you but they never seem to stop and if they do theyre full so you wait ag...
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